We weren't expecting much and actually it was not a bad experience. Nothing special about the place but we slept well and the service overall was ok, except at the restaurant where we waited for a very long time for our food when we were actually the only one there...
Quite far away from the airport so not so convenient.

We stayed here twice and were very well treated both times, actually the second time, the manager upgraded us to a nicer room at no charge. The only difficulty was very few employees spoke any English and our Spanish was minimal. But it all worked out and the management helped us arrange a van to Chiapas. The hotel is stylish and well-maintained. We didn't spend any time in Tuxtla and the airport is a very long way from town, even with the scary rapido cab rideit still took 45 minutes.

Excellent hotel, brilliant, clean, comfy rooms. The porters were really good.

Staff were friendly and helpful. Good parking.

Restaurant La Mansion is within the same complex and serves nice steak at fair prices.

The pool is too cold in winter.

Sadly, this hotel really lacks. Service (front desk and any in-room requests) were almost non-existent. Restaurant service and cab service was very good. We expected a big generic hotel, but thought the service would be a bit better. Just really blah. I’d stay at one of the smaller, local “less fancy” hotels next time for sure.