This Holiday Inn franchise doesn't meet the minimum standards that Holiday Inn hotels try to have internationally.
Rooms are poorly maintained and outdated, and hallways have carpets in bad shape.
I was disappointed at this hotel.

This is the first negative review I've ever posted on TA. I generally walk away from poor hotels and shrug them off. But since I seldom if ever stay in Gringo chain hotels in Mexico, I just had to post something here to reinforce my opinion that they are a waste of experience and money.

The place could be a shining gem of a hotel and probably was when it opoened. The lobby remains Grand in an echoey sort of way. But the broken tiles in the small elevator, the wrinkled and worn hallway carpetting, the scraped reflective film on the windows... all amount ot a hotel well on it's way to decline. But the price still is stuck at Gringo levels.

The catalyst to writing this review was the air conditioning was not working in either of the 2 rooms I booked for myself and work partner. The hotels answer was not to give us another room but was to roll large portable air conditioners into the rooms and vent them to the hall through the open door. As they sounded like a herd of vacuum cleaners in a library, the machines had to be turned off and the door closed for sleeping. The rooms turned into magma chambers within hours.

Any discount on checkout? Any offers of a free return when the a/c worked? Ummm...no.

Breakfast was expensive and we could not sign it to the room. I signed the bill and 10 minutes later the young waiter was knocking at my door asking politely for payment.

All in all...I rank it as one of poorest stays I can remember in 30 years of travel. And I'm not fussy. I just want a good sleep at a good price.

So...stay here if you want to help the owner with revenue to fix the place up. Or avoid it and get a good sleep and leave some cash in your wallet

You would think it could be a nice hotel from looking at the lobby. It is nice and looks fun. But the rooms ruin this place. There is also no gym, I rented a suite and was very disappointed. First you could hear the next room easily. One room they gave us smelled like a sewer was leaking in the room. The bathrooms had no doors so basically you had a clear view of who ever was in the shower and the toilet stall offered minimal privacy. I would not stay there again. The people who worked there tried hard and were nice but the owners of this place really need to take care of rooms. They are a disaster.

Purpose of the trip was to watch a Pachuca soccer match at Estadio Hidalgo. This is the closet hotel. Clean hotel with good service. Could be a little less, but there isnt many choices in Pachuca. Also the only hotel with an indoor pool.