Spent 4 days for Christmas, the facilities are well maintained, nice warm outdoor pools, beautiful gardens, fountains, and restaurants.
The food was tasty and different every day, pastries were awesome.
Service was outstanding, friendly, and people very attentive (loved Florencio from the restaurant)
Beds were comfortable, clean, with OK furniture. Toiletries were also OK. There is free WiFi in the lobby area.
Only thing that was annoying was that the gym was not free (nice equipment).

I spent one full week at the spa and had a wonderful and relaxing week. First off, I will tell anyone reading this that there is no reason to feel any danger due to the political climate in Mexico. The spa bus picks you up at the Mexico City airport, takes you on an expressway all the way to the spa, which is in a very safe and charming town, with plenty of security.
The rooms at the spa were not plush but were fine. The beds were very comfortable and the facilities were spotless. The treatments were plentiful - we were on the spa plan. Six massages, three facials, three foot reflexology, manicure, pedicure, hair treatments, style, and on and on. The yoga class was amazing as were the morning walks (escorted) in the mountains. The other classes were taught by the same person, and were just fair, but good enough. The food was good. There are two dining rooms; the regular and the spa. I preferred the regular dining room with the typical Mexican food, but if you were trying to watch your weight, the spa food was wonderful. I went with a group of women who have been coming together for years. This was my first time, but I fit right into the group, but would have been fine on my own too. The pool is gorgeous as are the surroundings. There is a house physician who will come to your room and give you acupuncture or take you to his clinic for face-fills (botox and juvederm, etc.) He was very professional and definitely did a good job on some of the ladies. We were kept so busy that I barely had time to read my book!
The price is right, the services are great, and it is definitely a relaxing getaway.
Next time I'll bring more cash to be able to buy from the vendors in the town and more creams from Rossy's in town!

This is not a luxury spa, but it is very economical and very relaxing. I went with a friend in August 2010. The room was clean and adequate. I had read other reviews that said the beds were uncomfortable so I brought a memory foam mattress topper and memory foam pillow with me. I'm not sure they were necessary. I read that if I put the mattress topper on the bed, the maids would put it under the top sheet when they made the bed the first day, and sure enough, they did!
The spa facilities themselves are basic unless you pay an upcharge to go to the more luxurious sister spa, but the treatments are nice. I had a massage every day before dinner--heaven! And 3 facials. There were salon hair treatments, but I didn't want to use those. They let me trade those for other treatments which was very nice and generous. The workout facility was okay, not great, but it had enough cardio equipment and weights for the small number of users. I didn't enjoy the fitness classes, but that may have been more me than the classes themselves--I generally don't go to classes and prefer to work out independently.
The morning guided hike was wonderful. And such a beautiful way to start the day.
The food was good. We usually ate in the main dining room rather than the spa food dining--both were good, but we weren't there to lose weight so we liked the higher calorie options in the main dining!
Many of the people we met there were regulars--some had been coming there for 5 years or more! A very friendly and inclusive group which added to the enjoyment.
Overall, I recommend this for anyone who wants to be pampered for a week at a reasonable price.

It's now a tradition for me-since 1992!!This is where me and my girlfriend go for a time for ourselves-no kids, no husband, no worries.. It's an amazing place with a beautiful surroundings, (great security by the way@), incredible value!! sweet, friendly people who give you a massage once a DAY, hair treatment, mani and pedi, not to mention a never ceasing kindness and generosity. Right next door is an Open Hot springs pool with healing mud and waters..A real treat!!!! Rooms are average but you don't really spend much time in them, anyway..Food is delicious-can be either diet or not..they accommodate every wish!
It's my hidden treasure and retreat like no other!!!! Will go there forever!..)