good value, central location, five star hotel, easy to reach from laudon bus station by bus number 6, helpfull staff, great wintergarden for breakfast. breakfast is more chinese style , so for western people not so good. only 1 breakfast included. i paid 250 rmb for a queen size bedroom

This hotel is showing its age. The carpet in my room was stained and the bed hard, even by Chinese standards. The restaruant is AMAZING - looks like a ballroom, complete with fountain lit up with blue sparkly lights - at breakfast time. Unfortunately no western food was served and the coffee was dire. I wanted wonton soup WITH rice noodles but was only allowed EITHER one. At check-out the service was ridiculously slow and one of my colleagues walked away, since we had to get to a meeting. Another colleague was locked out of her room since they thought she had only booked for one night.

I have never before written a hotel of travel review but after a bad experience decided this hotel deserves it. I have much experience traveling and living in China. I know all about the cultural differences and do not have outlandish expectations.

I reserved with credit card a room for one week at the Yongjiang Hotel for December 11. I specifically requested the standard room with a queen bed at a cost of 288 yuan per night with a late check in. I arrived at 1:30AM, checked in and went to my room. Discovered that the room had been flooded and half the carpeted floor was still soaking wet. Called down and then send the maid. She seemed surprised and called her boss. They arranged for us to go to another similar room. When we got to the new room it only had a tiny twin bed which is not big enough for my wife and I.

We went down to front desk and were told that the only other room they had was the deluxe for 430 yuan. I asked that they give this to me for the same price but nobody could seem to make a decision. I being up for more than 25 hours just wanted to sleep so I told them I would take this and come back in the morning. Expecting of course customer service from a 5 star hotel.

The next morning they told me they would did not have any standard rooms with queen beds left and the 430Y room was the only ones available. I quickly went online and found out they had a 370Y room. Went back to counter and told them this. They acknowledged this and I took this room for the rest of the stay. I then asked if the aircondioning had been turned off because the previous night was hot, 28C and we could not open the windows. They told me it would be fixed in the 370Y room. It never was and every night was hot as hell. Found out from the fix-it guy they turned off the main coolers a few weeks back.

When I checked out I saw they still wanted to charge me 430 for the first night despite it being there fault I had no room to check into. I asked for the manager and asked him to charge me only 288 for the first night. He did not want to give an inch but I persisted. He told me the second standard room had the same size bed which I disagreed with and told him to check. He did and came back to tell me they were the same size. This is simply not true and I knew he was lying or incompetent. At this point my Chinese wife went off on him but to no effect. We needed to catch the hotel bus to the airport so I just paid my bill and told him we would never be back and I would tell as many people as I could about this experience.

This hotel used to be 5 star but under the new owners it has really gone downhill. Despite all my previous stays and their flooded room they were more interested in getting a couple hundred yuan from me and would lie to do it. Just for kicks on the second to last day I visited the Nanning Hotel just down the street. Their air conditioning was still on as was the Jinhua Hotel another block over.

On the to visits to the front desk other customers were in yelling matches with the desk staff. Both were livid. One woman had booked two adjoining rooms a month ago but neither was a available on chick in. The other man was mad as hell that his room was so hot and his windows were stuck closed.

This was a 2 star experience, stay elseware.