I do hold Hampton's to a high standard since they, as a general rule, provide a predictably good service and accomodations.

The grounds were well maintained and the common areas clean and well kept. Bed was comfortable, Internet was fine and linens were plentiful. I was surprised that there was no microwave in the breakfast area as I generally get food from the grocery store and have never had a problem using the common microwave if the rooms aren't equipped. However, they were kind enough to let me use the one in their private kitchen area.

The main issue with my stay was a leaky air conditioner. My first night I stepped in onto a sopping wet area of carpet in my socks. The carpet was drenched in about a 2 foot radius around the unit. The next day maintenance left me a note saying they had cleaned the carpet and fixed the unit. They had the unit turned off (remember it's 90+ degrees outside in July) and a giant fan in the room to dry the carpet. They had also sprinkled some overpowering carpet deodorizer. Shortly after turning the unit back on, I could hear and see water dripping onto the floor again. I understand things break, but they never even offered to move me to another room.

Without the air conditioner issue, I probably would have given 3 stars (average) simply because of lack of amenities and the fact that the fitness room was out of towels. I will give them another chance on my next trip as I'm sure not every air conditioner is faulty.

Very pleasant girl working both front desk and housekeeping. There should have been more staff. No towels at pool so people were coming into hotel wet and leaving water everywhere including elevators. I slipped on it, and advised others to watch out when walking on the tile floor. One staff person cannot be expected to answer phones,check in customers, provide cots-towels-pillows, and give excellent customer service. I suggest more staff, and the staff that is there should be given raises. Your internet service is a joke. You need high speed connection.

My husband and I stayed here for two nights during a conference. I was somewhat skeptical after reading some of the reviews, but I was pleasantly surprised! The lobby and hallways were clean, well-lit, and attractive. Our guestroom was very clean and comfortable overall. The mattress was a little too firm, but the soft, fresh-smelling linens and down comforter helped. The free breakfast was okay; it wasn’t anything too spectacular. Other than the housekeeping staff entering our room despite the “Do not disturb” sign on the doorknob, our stay went off without a hitch.

My husband and I live in Jonesboro and it was our anniversary. We didn't want to go out of town so we stayed here. The lady at the front desk when we checked in was very nice and suggested the suite with the whirlpool, so we took it.
Later that night when we tryed to use the whirlpool it made an awful sound and wouldn't work. We called down to the front desk to complain and the guy just said " we will have to get someone to look at that" No one ever came, which I expected since it was the middle of the night, but they didn't apoligize either or offer us a different room.
The noise from the hallway was too loud also. People slamming doors all night.
There were stains on some of the linens as well.
I like Hampton Inn in general and usually go out of my way to stay there when traveling. But the Jonesboro Ar one does not do the chain justice.