Most of what you can read about this hotel here in the reviews is true. I’ll try to talk about things I haven’t read here.
Information not on Decameron’s website:
• There are two hours of departure from Decameron Cartagena to Decameron Isla Palma: 11am and 1pm. (We were misinformed about this).
• For the 11am group, there’s breakfast included at Decameron Cartagena. (We had not been informed about this).
• It looks like there are several ways of getting there. In our case, a bus picked us up for a 3 hour ride (Last 30 minutes on unpaved road) until a town called Berrugas and then a 30 min speed boat ride to the hotel.
• On the way back there are two hours of departure from Decameron Isla Palma, to Decameron Cartagena: 9am and 1pm. For the people of the 9am shift, there’s complimentary lunch at Decameron Cartagena.
• Sandwiches, chips and beverages are offered during the rides and half way there, the bus makes a stop for people to go to the bathroom.
About the hotel itself:
• It’s a 3 star hotel at the most.
• There’s noise all day long. Really, this was such a turn off for me, I went there looking for some peace and relaxation and it was hard to relax when there’s latin music playing all day long, loudly. The only place that has no music is the beach.
• There’s a briefing, but they’d do better to print this information on a piece of paper and leave it in the room, cause there’a a lot to memorize.
• The hotel is clean, though there are some run down areas that could do with some maintenance.
• Unlike some old reviews mention, there’s running water and power all day long.
• Our room has a private bathroom, very big.
• Service was really good and you can tell that most of the staff go out of their way to provide you with anything you need.
• There’s a water jug in the mini-freezer in the room. This water comes from mineral water dispensers located throughout the hotel and is safe to drink.
• There are a couple of soda bottles in the mini-freezer, but nothing to get them open with!
• Activities and meals start and end strictly on time, as well as transportation.
• Shampoo is not included. You’ll only find towels and soap in the bathroom. The rest, you need to bring yourself or buy at the only boutique at the island for an inflated price.
• They charge you for the safe-box separatedly.
• If you don’t attach the “Arrange this room” sign to the doorknob, they won’t tidy up your room.
• They have this weird thing, they give you a card for your beach towel. So to get a beach towel, you give them your card and when you return the beach towel, they give you back the card.
About the beach:
• 10 minute walk to get to the beach.
• No vendors, private beach with warm water.
• Coral sand beach, not too soft. Shallow water. Not many waves, no surfing. Ideal for children.
About the activities:
• The dolphin show is a bit sad. It seems that on weekends it varies a little bit, but during weekdays it is the same three stunts over and over again.
• The shows in general are mediocre, but the staff really do try hard to entertain you.
• Dance lessons are a hoot.
• Eco-walk is a bit sad, there are many things in desperate need of maintenance, like the huge fish tank with its water spilling and filtering from cracks. Drinks during this walk are not included.
• Massages at the spa are great, I recommend those.
About the food:
• In general, the food is mediocre. The selection is all Colombian typical dishes which are supposed to be amazing, but… not here.
• Bread seemed stale most of the time.
• Beware of birds picking on your food.
Beware of:
• There are lots of mosquitoes. Perhaps this changes depending on the season, but we were unprepared.
• From what we saw, it is possible to bribe the dolphin trainer, especially if you’re a woman, because (unless the two women we saw with his are his wife and her friend) it seems he likes to get a little grab here and there and in return, he’ll allow you to swim with the dolphins, feed them and get really close.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC