We had a horrible stay at the Lincoln Suites - however we were there during the World Social Forum hence they upped their rates immensely and they were busy. The location is not too bad in that it's near the metro and if you want to have a mix of people - its a good place (there are a mix of people in the area) But the area and the hotel is run down. The hotel smells like mildew and what the hotel could make up in service - they don't. They don't seem to realize that they are no where close to a 4 star hotel and service is how they could make it up. Many were rude to customers and could not make judgements as to courtesy calls and how they could respond to their guests needs. Very hierarchical. The nicest people are the bell boys. Food is fine -but nothing fancy and over priced (if you eat for dinner). I expressed my concern to them and they offered nothing to compensate. People in our groups were moved from room to room a few times. I recommend staying in the area of the castellana or altamira. I have stayed in several hotels - internationally also and never received such poor service.
- Lincoln Hotel Caracas
