I had booked a VIP room through the hotel's website. You actually get the impression that the credit card details are only required to secure the booking, but the amount is debited upon making the reservation. When we tried to check in with the print-out, it took the receptionists (at a given moment, there were four of them) 20 minutes to retrieve the booking and to give us the room key.
The VIP room we had was huge, with a big flat screen TV which was not working as an unplugged cable had vanished behind the desk. A handyman fixed it in no time, yet I wonder why nobody checks the equipment before the guests arrive.
After a good night of sleep in a comfy bed, we were woken up at 8 a.m. by the maid who handed out the local newspaper we had never asked for. As she was there, I asked for some toilet paper, but it only materialized after I called the front desk an hour later. Is it too much to request from a top hotel to provide a spare roll in the bathroom?
As previous posters wrote, breakfast is substandard, front desk staff are moderately helpful and very moderately multilingual. As the booking confirmation stated that the use of the swimming pool was included, I asked were it was - just to be told that the hotel did not have any and that this feature probably related to their property on Isla Margerida!
On the positive side, there are two things: the safe neighbourhood and the excellent, typical marisqeria (seafood restaurant) just across the street!
In the unlikely event that I had to travel to Caracas again, I would definitely choose a different hotel.

Basicaly, I felt Insulted at this hotel and Left. Here is what happened:

We had a confirmed reservation and provided a local credit card with all the forms required by email, 2 weeks before arrival and had a confirmation that the rooms where already charged to the card. Our flight arraived late, 1am, we were checking inn and the front desk person told us the credit card provided did not cleared and that our reservation was cancelled that day at Noon. They did not informed us, no email, phonecall. Then the front desk person ask us that if we did not pay cash 6 nights in local currency or provided another local Credit Card, which we had none, just arriving from international Flight at 1am, she said we could not check inn and she would be kind enough to TRY and find us another hotel. As you all know, Caracas hotels usually fully booked and need 1 week ahead reservation. We explained our situation, it was THEIR fault, for not informing us of the event. For which we could have sent a person to pay in local currency Before arriving. but their inaction was such, that they did not care. They just cancelled the reservation, no big deal for them.
I finally talked the front desk Girl into calling her supervisor, which was in her house, in bed. She was extremely rude, angry we were bothering her that late into the night, and did not care for our case at all. I explained that this was completely their fault as to not notifying us before chekinn time of this problem, even though the hotel had all our phones and email contact. She did not even try to help, did not come to the hotel to see our problem, did not care.
The front desk girl was powerless and her supervisor refused to let us in.
I found this completely rude and left for another lousy hotel .

I would definitely not recommend this Hotel, staff simply dont care, talks to you extremely rude, I felt personally insulted by their rudeness and indifference. This should not happen to anyone, less when you are arriving so late and only care about getting some sleep.

I stayed at the Hotel for 2 nights, it was great and very unique. The food and the service were excellent. The location is perfect, surrounded by malls and restaurants. Awesome gym!!!
I made my reservation online trough the website www.lidotel.com.ve which make the process of booking much easier than usual.
Next time I will book again in this Hotel. I definitely recommended.

Just stayed one night.
We had a great service checking in, we arrived early, so the hold oure bags and the room was ready around noon -1 pm.
BIG room, think it was a suiet, since it has 2 rooms (tv/sofa) and a big bedroom with desk and bathroom.
Last day of the Caracas trip and wanted to se another hotel in CCS, but we where getting a bit sick (flu), so we chose to stay in the room and have room service at night. Food okay.
The next morning we checked out. That is where the problem began.
I had booked in advance with my visa-card, as I normaly do. When arrived at the hotel, I told them that I wanted to pay in CASH, for the stay. The said no problem and we will have a look at it tomorrow when checking out. But, when checking out, the hotel had charged it from my visa-card, and no way i could make them "undo" it - even wrote to the administrater of the hotel, but not even a reply....
The story is, the hotel is owned by a group, when making a reservacion only you pay (only way to make a reservacion online) with a credit card, since I only have a nomal "venezuelan debit card" i used my int. visa card. The staff at the hotel, informs me after I'm truing to pay, that the only recive pay in cash if i walk in from the streat or for the room service! seems like almost everybody pays by card upfront.

Firts time in Venezuela, where I cant choose the way i want to pay. Never had a problem at any other hotels and it should NOT be a problem at a 4-5 star hotel in CCS.

The hotel all in all, is nice, but dos need to sound proof more - we where woken up at 5am, by the couple going at it in the room above us and the where not yelling...... :((