An excellent hotel is not up to the five star standard it once was. Bed covers were smelly and room repairs seemed to be done by rookies. Service also was average at most.

The JW Marriot hardly should deserve the JW title. There are several issues with the hotel that you should be aware, first is that they will charge you for your stay in advance in USD billed from the US, so when you get there you have been billed already. Second please avoid being lodged in the tower where the lobby is, they have or should have a pipe problem, as all the floors smell like foot, horrible experience. I was in the 10th floor (avoid it at all costs) and the bathroom smelled like there was something dead in there. For +300 USD per night you expect prime service and you get a hellish experience with little consideration, the shower is badly designed as it is manual and splashes water all over the floor. Towels feel like they have been in use for 10 years. The cabs from the hotel charge you terribly high prices and they send you in a small smelly hyundai without any AC.

The sad part is that this is one of the best hotels in Caracas, so you can imagine the others how they are. So expect to pay ultra high prices for a horrible experience.

Not cheap, but what is in Venezuela? The 1 bedroom suite was spacious and comfortable. The executive lounge was fantastic, with excellent staff on hand taking care of my every need. Loved the skywalk, a glass enclosedwalkway at the 17th floor between the north and south towers. Would love to go back for a visit again soon.

This is a good hotel, but for $400/night you expect a lot more. The hotel is in a good business location, it's clean and the staff if very polite, however there are some drawbacks:

1. Believe it or not, there is no wifi internet in the rooms! There's only a wired connection, so if you travel with an ipad or macbook air, your out of luck. It's out of my comprehension how a hotel like this, dedicated to business travelers does not offer this simple and cheap service to it's users. This alone is a fact that will make me choose a different hotel in my next stay in this city.

2. The room service is mediocre at best, it took them almost one hour to deliver breakfast and then the eggs were cold and the toasts chewy since they covered them with a plastic film. Also take note of the prices, $35 dollars for a hamburger with fries or $30 for a chicken Caesar salad.

3. Rooms in the north tower are very noisy, during the night there was a wedding in the basement and even tough we were on the 8th floor, the music was clearly audible, something that could make some people very uncomfortable. In the morning the traffic outside was also very loud.

If you are willing to spend $400/night there are far better choices in Caracas.