Worst holiday ever!
We paid nearly £2000 for this holiday back in October 2007 with Firstchoice.......rubbish company who ignore complaints both on holiday and afterwards, got your money and don't care what happens to you! 2 weeks of hell, bin strike so the place was roaming in flies, wild dogs and cats covered in fleas that the hotel were not bothered about. Shanty town outside hotel so you cant even get off the transfer bus without hoards of locals surrounding you trying to see in your bags, no hot water for 9 days, asked every day to be moved but told we were not as important as the locals who were checking in on their own seasonal holidays, if you weren't spanish speaking you werent important! I was 6 months pregnant and pushed and shoved by locals when trying to get to the "american" buffet bar each morning and evening - whats american about runny fish soup and probably what looked like chopped dog mince meat?? seriously could not eat here and no one could point us in a safe direction to any outside restaurants and the one day we did go out to the shopping mall in town the taxi tried to rip us off even after agreeing a price upfront and as you have to wear bright pink wristbands that are non removable unless you want to pay for the hotel all over again every local ina 5 mile radius of you can see you a re a free for all tourist to be robbed! we had kids trying to pick pocket us and dodgy looking chinese/venezuelan men following us around asking if we needed to change money up and telling us they could take us somewhere to do it!! no thanks! By day 9 we still had not been moved rooms, rep was useless so had to call back to firstchoice in London on emergency number who finally managed to talk sense into the local rep to have a word with the hotel and move us, we would have flown home but no flights only one each week in and off the island which was our planned departure out already! We got moved to a cockroach infested room that still had no hotwater next door to an open sewer...yes i did say 6 months pregnant! Never had a response from firstchoice to this day about our 6 complaints continually sent. Powercut 3 times we were there, each time i had to fumble down 5 flights of stairs in the dark and reception didnt even know there had been a power cut! Leant on the pool side bar one day for half of the wall to fall off onto my partners bare foot...no apology just walked away! very rude, staff steal from your room, money, jewellery and even toothpaste! barmen are rude and encourage tourists to try to speak the lingo but end up giving them rude phrases to say to other locals to start a fight! only nice thing about this holiday was the catermaran trip, i loved it, guys were friendly, food was fresh and tasted great and above all they were genuinely there to make sure you were safe and well and had a good time on their trip....
would never go back, would never use firstchoice again - there should be a law against them selling this holiday to people,......one way ticket to death! either by th l ocals or the food and hotel unsafe conditions!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC