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Ana Rapu Guest House – reviews, photos

Av. Policarpo Toro | Isla de Pascua, Easter Island, Chile
Hotel amenities
Ana Rapu Guest House
3.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very disappointing”
2 of 5 stars Reviewed 9 November 2011

I booked Ana Rapu Residencial around 8 months ago as part of the trip my husband and I planned for our honeymoon. By email everything seemed great, we booked a sea view cottage and got a cheaper price as goodwill for our honeymoon.

However, when we arrived, we were the only passengers on the plane who didn't get welcomed with flower garlands, instead we were met by a surly young man (apparently the owner's sister's boyfriend) who didn't help with our luggage, just walked off and expected us to follow. We immediately felt let down and like we had missed out on a proper Rapa Nui welcome.

When we arrived at the hotel we were shown to a small room with bare chipboard walls. This was not the seaview cottage we had booked so far in advance and when I threatened to leave, suddenly the right room became available.

The cottage was spacious and seemed clean and airy with views of the sea as promised. Things were not as they seemed though as the toilet did not flush unless you pulled the cord inside the cistern. We also had no hot water for 3 of the 6 days we stayed there and despite telling the owner 3 times she didn't seem to care and nothing was done. Worse than this was that the room was not cleaned once during our stay which is particularly bad when the sewage system doesn't take toilet paper and you have to use a bin instead. The whole place seemed run down and in need of some TLC.

Breakfast was simple but adequate and at first I was given an alternative breakfast when I explained I needed a gluten free diet. From day 3 though I was simply told in Spanish that there were no eggs left and I was forced to go without. From then I had to supply my own eggs. It was not possible to cook breakfast for myself in the communal kitchen because there were no pans and it was filthy.

Most disappointing was the complete absence of our host. On arrival she promised to help us with anything we needed and said she would be around most of the day to help. Whenever we looked for her, she was nowhere to be found but would always protest at breakfast the next morning that she had been there. We ended up organising all of our trips and activities ourselves at some of the excellent places in town as we couldn't afford to waste time waiting for our hotel owner to show up. The final straw was when she told us she had reconfirmed our flights back to Santiago including my special meal during the flight and I discovered on the flight that the crew had no record of my special meal and I had to go hungry.

The one good thing about the hotel was its location - close to the ocean, the dive centre and a short walk from the main street. Sadly though the development of a new luxury hotel interrupts the view of sunset in the evening.

If we ever return to Easter Island, we would certainly pay more to stay in a hotel which was clean and made us feel welcome, neither of which we got from Ana Rapu Guest House.

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Moscow, Russia
Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“The worst guesthouse I've ever seen”
1 of 5 stars Reviewed 18 October 2011

Normally I’m skeptical about totally negative reviews. In my opinion every place has pros and cons, but I can’t say any positive thing about Ana Rapu. We booked 2 rooms for 3 nights there. The owner promised to meet us at the airport. Upon arrival we saw a lot of people with signs. They were waiting for other travelers but nobody met us. In fact we were only ones who wasn’t met at the airport. We asked about Ana Rapu and some people told us that they didn’t see her that morning. We took a taxi for 5$ and came to Ana Rapu. It was 6am and the guest house looked absolutely empty. Reception door was opened but nobody was there. Taxi driver told us that probably the owners were still sleeping. We tried to dial owner’s mobile number but there was no answer. We decided to wait because of Sunday early morning. One girl appeared in one hour. She told us in Spanish that the owner would be here shortly. In fact "shortly" meant one hour more. Then the owner’s daughter came. She was very rude and when we asked about our transfer told that her sister worked at the airport and had to be there 2 hour ago but didn’t find us. Our rooms weren’t prepared (but as we understood previous guests left the hostal 3 days ago). The breakfast was TOO simple: stale bread and margarine and cup of instant coffee. When we booked rooms we were going to use kitchen but it was so dirty that first we had to clean table and one pan. We understood that this accommodation was absolutely unacceptable and found excellent guest house just in the middle of the main street in Hanga Roa for the same price.

  • Stayed March 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Tanitka about Ana Rapu Guest House
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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great view, good value, nice place”
4 of 5 stars Reviewed 25 August 2011

We stayed here for five nights and found it quite nice and a good value for expensive Easter Island. They picked us up at the airport and gave us a spacious, sunny, clean room with a patio overlooking the sea and Hanga Roa. The bed was very comfortable and, with the windows open, we could hear the sea all night, which was lovely. I see some other guests have complained here about the rooms' cleanliness, a problem we did not encounter in the least, and in fact they gave us fresh towels every day of our stay, which we did not expect or need but certainly appreciated. Breakfast was about what you would expect in a cheap Chilean hotel -- a wedge of fresh papaya, bread, jam, and instant coffee. Nothing to get your hopes up about. We did not use the communal guest kitchen, but it looked a bit sad and not very modern, fine for cooking basic dishes. All in all, we would recommend Ana Rapu.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask fredleblanche about Ana Rapu Guest House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Senior Contributor
45 reviews 45 reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
“Run down”
2 of 5 stars Reviewed 27 April 2011

We stayed here 5 nights during our stay on Easter Island.

The guesthouse is managed by the daughter of Ana Rapu - sadly very run down and dirty. Although adviced different the previous day she didn`t pick us up from the airport. Very convienient if you don`t have Pesos, there isn`t a money change at the airport, you don`t know much Spanish and you have to take a taxi...

We came here with the intension of cooking ourselves since Easter Island is a quiet expensive destination. Sadly the kitchen was not useable - it was filthy dirty, broken and stinky.

Breakfast was bread, nescafe, jam and butter and only served at 9.30 am. The manager hardly was around to answer questions or to organize things - made a uninterested impression. One day we waited for her 2 hours without any sucess.

The rooms were ok + simple but sadly broken. In our room the toilet flush was not working, the window didn`t close and the tab was rusty, nearly not useable. The beds were very comfy though.

We don`t recommend staying here. Sure, accomodation on Easter Island is expensive... but the guesthouse Ana Rapu is annoying.

  • Stayed April 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask retoandjenny about Ana Rapu Guest House
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St. Petersburg, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“OK when you're exhausted at the end of the day”
3 of 5 stars Reviewed 13 April 2011

The guest house was OK, location was nice right next to the water, and the rooms were decently clean. But the owner was never around, so questions that we had couldn't be answered. And although she advertised pickup and drop off for the airport; the taxi ride to the airport was on our dime. There was no back window in our room, so no airflow; along with no fans. Breakfast was ok, but nothing great.

  • Stayed April 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ndsrichy about Ana Rapu Guest House
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