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The Drawing Room – reviews, photos

Cwmbach, Builth Wells LD2 3RT, Wales
Hotel amenities
The Drawing Room
4.5 of 5 stars 53 Reviews
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53 reviews from our community

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Bath, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A poor experience”
2 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We arrived at 3.50pm to find the front door locked. Not realising we were ten minutes premature the welcome was extraordinary. 'You're too early, we don't open until 4. I'll have to get my wife'. Door closed. The wife wasn't there, we offered to come back later, but were grudgingly allowed to enter. What a great start to our relaxing break in Wales.
We know it's a restaurant with rooms but really, a cup of tea at 4.30 with no possibility of a piece of cake or even a biscuit? Does that make sense? Dinnertime is pre-booked and you'd better get down there 30 minutes beforehand, as directed, or there will be cursing in the kitchen. Ours was booked for 7pm, no options, so that meant getting down for 6.30- really? Yes, definitely.
That said, the food is fabulous. The diners from their their very few rooms have to enter the space at their allotted time, so that means eating alone in the main if you're the first ones in. Still, it was beautiful.
Breakfast, slightly more relaxed, though not so you can't have porridge and scramble as they are both main courses. Not without a debate that is.
Then there's the closed door policy; you can stay in the hotel after 11am, but you can't come back in until 4 or get even a coffee. So don't go thinking this is anything other than an upmarket B and B. They need the time to prepare the rooms and the dinner so guests, out during daylight hours. Isn't that a bit like Blackpool?

Room Tip: Otis is very small and very Laura Ashley.
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  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Carolyn C about The Drawing Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ownerWales, Owner at The Drawing Room, responded to this review
11 January 2012
How sarcastic and rude!

This "review" perfectly demonstrates how this couple were towards us, our business and home. The contempt Colin and I felt from this couple from the first encounter until they checked out was palpable.

They have been extremely liberal with the truth about timings here. They arrived at 3pm. (by the way our front door is locked until 4pm, because that's when we open). I was in the laundry room outside working. Colin answered the door and explained we don't open until 4pm but would get me anyway to check them in. The door was not closed on them because when I arrived they were in the lounge waiting?

When guests book they are encouraged to reserve the time they want dinner in advance and we space the timings. This is sensible because otherwise it's possible that everyone will arrive for dinner at the same time. We simply cannot serve drinks, cook and wait on tables all at once. We ask that if guests want drinks in the lounge and look at the menu before going to the table then please come down half an hour before they are booked.

The condescending questioning of everything and susbsequent disparaging review from this couple was just not called for or fair.
We are not a hotel, b&b or guest-house. We are a Restaurant with Rooms.
Our terms and conditions and what's on offer and what is not is clearly documented everywhere.
Melanie Dawson
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Aberystwyth, United Kingdom
1 review
“A lovely return...”
5 of 5 stars Reviewed 19 December 2011

Well last Saturday (16th) we stayed at the Drawing Room again. We have been visiting now for five years I think, either staying overnight, or over the last 2 years since they re-opened just having dinner as we have moved close enough to warrant one of us not drinking for the evening to sample Colin's excellent food. The food and service were top notch as ever with the usual warm welcome, wonderful food (if you are a vegetarian please tell Melanie when you book because Colin really does have some specials up his sleeve, but it does help if they know in advance) and some very reasonably priced champagne. What we would mention is that as well as changing the dining room round (very nice it is too) the Cwmbach bypass has now been completed so it is now much quieter. We stayed in Oliver (as usual) and we couldn't believe the difference it has made. This made the visit even better than before, it really is a treat to have such a lovely place to escape to!

Room Tip: Oliver is the biggest room, and now the bypass has opened nice and quiet too.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mark h about The Drawing Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Bliss”
5 of 5 stars Reviewed 7 November 2011

We stayed one night - do so wish it had been more. We could not have had a better start to our holiday. Warmly welcomed by Melanie in the lovely sitting room. Our dinner was sublime and the breakfast next morning truly excellent. Really beautifully thought-out menus, first class, fresh ingredients cooked with skill and subtlety and presented with calm modesty. Loved it all. Slept like logs in 'Oliver', enjoyed the luxury of the bathroom and the peaceful ambiance of this very special place. Go there. Stay there. Feel restored and revived.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AlisonsAunt about The Drawing Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wonderful”
5 of 5 stars Reviewed 28 September 2011

Four of us took a weekend trip to Wales and stayed at The Drawing Room. The house itself is lovely and the rooms are beautifully decorated - we had Otis and Eva. Do not be put off by the complaints some reviewers have made about Otis. The bed is full length, although the large pillows may give the impression of a shorter bed if you do not rearrange them. It is snug, but there is sufficient room for a couple and luggage can be stacked on top of the wardrobe. We did not feel cramped.
The bathrooms are large and very nicely finished. They are also scrupulously clean, as is the whole house. I have rarely stayed anywhere with this level of cleanliness - let alone a small independent place like this.
I also feel I should comment on the hostess, Melanie, who I found both friendly and accommodating. I understand why some of the reviewers have commented as they have, but I can only say that I felt she struck the perfect balance between being pleasant without being intrusive. I personally do not want someone to impose themselves on me and I tend to avoid smaller guesthouses for just that reason. Melanie was always available when we needed her and very happy to explain some of the nearby attractions and talk us through them at length. But conversation was very much at our instigation - exactly as it should be.
I should also mention the cooking, which was excellent. Breakfast was perfectly done and very tasty. We only managed one dinner due to the distance we had to drive to get there, but that was great. Starters, mains and puddings were all fantastic. The sole criticism was that my companions felt their seafood ragout lacked a certain zing, but it was a minor matter of personal taste that could probably have been solved with a squeeze of lemon or dash of chilli. I'm also sure this would have been addressed had we raised it!
Portion sizes were generous so make sure you save some room for dessert. My sticky toffee pudding was so nice I could not have stopped eating it all if I'd tried.
Do look carefully into the location. It made a great place for us to drive off in various directions into Wales, but it may not suit those who have a more sedentary visit planned.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask IanJamesMicallef about The Drawing Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Excellent, but not a hotel!”
4 of 5 stars Reviewed 7 August 2011 via mobile

Traveller, be aware that this restaurant with rooms closes at 11 and reopens at 4 - even for multiple night guests. I totally respect Colin and Melanie or this decision and remaining true to their vision, however. We had super food (the Welsh beef was spectacular) and the room (Phoebe) was bijou but flawlessly presented (bed was a bit hard for us, but we are notoriously picky with beds and therefore hard to please). We cut short our stay because we were really looking for a small boutique hotel and Melanie was extremely understanding about this even to the point of not charging a late cancellation fee.

So, in summary, a lovely place to stay if you're going to be out and about during the day anyway, and wonderful to come back to with truly remarkable food. Just don't expect this to be a small boutique hotel - it isn't, doesn't want to be, and I think would have some of it's charm removed by turning into it. Just be aware of the 11-4 closing, and decide if this matters to you. If it doesn't, I heartily recommend a stay and meal here. If it does matter to you, traveller go elsewhere, but go elsewhere with regret and the intention to return to this small hidden Welsh gem.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HughandPenny about The Drawing Room
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ownerWales, Owner at The Drawing Room, responded to this review
13 September 2011
Dear Guest,
Thank-you for your comments and thank-you for pointing out for everyone that we are not a hotel !!
(can't think why anyone would assume we are a hotel when we are called "Restaurant with Rooms" anyway) but thanks for your feedback.
I have made some changes as a result of your review.
We do still need some time in the day to clean everywhere, prep, cook and do all the essentials, so it's a "balancing act" with providing the personal level of service we offer.

Service is now not available between 12 and 4pm and the whole of the house is available for guests use from 4pm.

I hope you will return and fully appreciate the beautiful countryside and scenery we have here on our doorstep and I look forward to welcoming you again.
Kind regards,
Melanie
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