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Glen Usk Hotel – reviews, photos

South Crescent, LD1 5DH, Wales
Hotel amenities
Glen Usk Hotel
3.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    1
    13
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    7
    11
Date Rating
Manchester
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great Stay”
4 of 5 stars Reviewed 14 January 2012
7
people found this review helpful

Stayed at the Glen Usk Hotel during December and although they had a coach party in that week I was made very welcome. Some parts of the hotel are slightly dated but everything is clean and tidy. Staff and management are excellent at looking after your needs (and that includes an early breakfast when needed). I cannot fault the food eating both in the restaurant and from the bar food menu (well done chef).

Overall a very good weeks (4 days stay) and I will go back each time I am in the area as I know I will be looked after and have an enjoyable stay.

Room Tip: Ask for a room over looking the gardens
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mancunion about Glen Usk Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great for Inexpensive Weekend Break”
4 of 5 stars Reviewed 28 November 2011
4
people found this review helpful

If you want 4 star accommodation then pay 4 star prices. But for a good homely hotel this is the placeand at attractive rates. The main shopping street is just around the corner and the park is a short stroll away.
The staff are great and the food is super.
We stayed for a weekend and will definitely stay there again.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WalesTim about Glen Usk Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fareham
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“It's worth 'phoning ahead”
4 of 5 stars Reviewed 15 September 2011
6
people found this review helpful

In May, I was at a business meeting at the Metropole Hotel in Llandrindod Wells with over a dozen colleagues. With the Metropole (even at our group rate it is £60 a night per person more expensive then the Glen Usk) fully booked we used the Glen Usk. One of my colleagues read some of the reviews on here an was concerned about the stay so I 'phoned the hotel to pass on those concerns and ask what action they were taking. I had a pleasant conversation with an intially wary member of staff who assured me that they took the comments seriously and were engaged in a rolling programme of room refurbishments to bring the hotel up to date.

The room I had was large, clean and exactly what I expected for the style of hotel and the price paid. Breakfast was good and the staff polite and helpful.

The Glen Usk is not the best hotel I've ever stayed at (not even in Llandrindod where I've stayed at the Metropole) but at £60 a night less than the Metropole it represents good value for money and I would happily stay there again. Even my colleagues who were sceptical about it appeared happy that their fears were unfounded.

Room Tip: Phone ahead to discuss the issues raised by other reviewers
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  • Stayed May 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Ask Andy W about Glen Usk Hotel
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Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Very Poor”
1 of 5 stars Reviewed 10 September 2011
7
people found this review helpful

Have just spent 4 nightsin this poor excuse for a hotel.Stayed in room 324,probably last decorated circa 1970's the carpet in both the bedroom and bathroom (yes carpet in the bathroom) was filthy, when I complained I was told they would clean it.I think that was meant as a joke, of course it wasn't done. There was a large crack in one of the walls that was so bad even the wallpaper was cracked. The food was o.k. and the dining room staff helpful, but this doesn't make up for the rest of the hotel. Grand Hotels should be ashamed of themselves for keeping this hotel open.

  • Stayed September 2011, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Cheap, cold and uncomfortable”
2 of 5 stars Reviewed 5 September 2011
3
people found this review helpful

After a four hour drive to get to the hotel from Sheffield I arrived late to the hotel, only to be met with surly staff who were confused that I was able to book a room via the internet. Once my booking confirmation was found I was swiftly handed my room key and breakfast vouchers but not given any information about what was available for breakfast or when breakfast is served.

The room was very dated and the bed was hard and uncomfortable. I was alarmed by the electric heater in the room. I assumed a previous guest had requested it and it had been forgotten to be removed. The windows were draughty and staying in November the room got very cold at night. I relied on the heater to get me through the night.

I didn't sample the breakfasts as I was out early each morning (about 6am) before the breakfast room appeared to open. I would rather have experienced the adventure of camping outdoors in mid-Wales in November.

  • Stayed November 2010, travelled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Glen Usk Hotel

South Crescent, LD1 5DH, Wales
Price range (per night):* INR2,787 - 24,298

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