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Crown Hotel – reviews, photos

25 King street, Castle Douglas DG7 1AA, Scotland
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4.0 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    4
    1
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    3
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Date Rating
Inverness-shire
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“My heart sank when I first saw the place but it kinda grew on me....”
2 of 5 stars Reviewed 10 May 2010
1
person found this review helpful

I booked this hotel for myself and 2 colleagues for 3/4 nights. My first thoughts on arrival were "my god, why did I pay in advance," second thoughts were "my colleagues are going to kill me!!"

Horrible entrance with an ancient old carpet which looks like it's been there since they built the place. Signs on the doors advising any stains on the carpets must be paid for. I arrived approx 8.30pm and my colleague had already checked me in and gave my my key when I got there.

The bedroom was just big enough, very fussy outdated wallpaper everywhere and a horrible upside down beige lampshade which meant even with the main light on the room was very dull. Tiny wooden open cupboard as a wardrobe with a selection of every shops hanger to choose from. The bathroom was quite big and seemed very clean (apart from a bar of soap left in the soap dish from a prior guest with prior guest's hair still attached.) I settled down for the night but as could only get channel 3 on my tv decided to have an early night. Unfortunately although it's a reasonably good location (and not the fault of the hotel,) the fact that you've got boy racers roaring up and down the street all night and parking directly opposite my bedroom window (which isn't double glazed), made it extremely noisy and difficult to get to sleep!!
Breakfast was nice and is when we met Margaret, Pat and the chef who were all very accommodating and friendly. At breakfast I mentioned I'd had only the one channel and my colleague advised he'd had the same problem and when he asked the barman, the barman produced a 2nd remote for the sky box and advised, "we don' t leave them in the rooms because people steal them." Not sure why we were not told this on arrival but have suggested to Margaret guests are given the control on check in!

All in all, the place did grow on me, the staff were nice and friendly and seem to be making the best of a bad lot.

I should mention my colleagues did eat in the restaurant a couple of times and the chef proved to be very knowledegable and helpful and they say the food was lovely.

  • Stayed May 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennybelle188 about Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Hotel with a friendly atmosphere”
5 of 5 stars Reviewed 24 February 2010
1
person found this review helpful

The Crown is a small 14 bedroom hotel which has an excellent restaurant and a lively bar.
You are made most welcome by the Manageress Margaret who is vey obliging.

  • Stayed February 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ring4it about Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livingston
1 review
“Good luck to new owners”
4 of 5 stars Reviewed 28 September 2008

Recently taken over by a young couple who have started a long overdue redecoration of the hotel. The couple couldn't have been more pleasant. Our dinner on Saturday was excellent and I would recommend the Crown Hotel, Castle Douglas to anyone who wants an excellent meal. I am sure that when the decoration is complete this hotel will be worth an Excellent. Godd luck to the new owners they deserve to do well.

  • Liked — Excellent dinner
  • Disliked — nothing
  • Stayed September 2008, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask abdn_8 about Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
“trated like a princess at the crown”
5 of 5 stars Reviewed 13 April 2007

i stayed at the Crown hotel in Castle Douglas in February,initially with my husband and three teenage chidren for a night, and then by myself for a further three nights while i had some family obligations to attend to.The rooms were pleasant and comfortable, and the triple room shared by my three teens was especially spacious.Our double bed was perhaps a bit small, and i was glad I only had my six footer husband there for one night, but to be fair that is often a problem for us due to his height.
However the best part of an already good stay was definitely the breakfast.Freshly cooked, great variety, and plenty of it-and served with a smile and a chat.As i was on my own for most of the stay i appreciated the fact that I could eat in the dining room without feeling self concious.I've stayed in a good few hotels and this breakfast surpassed all others!

  • Liked — Fantastis breakfast
  • Disliked — Rather small bed
  • Stayed February 2007, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jennycreche about Crown Hotel
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Scotland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Hugely disappointing after previous stays”
1 of 5 stars Reviewed 7 March 2007
2
people found this review helpful

Online booking not confirmed until followup email produced "sorry, very busy" phone call. (Only one other room occupied when we were there!)
Entry difficult because of two large black plastic bags which lay in doorway for some hours.
Evening meal (in bar - restaurant not in use) overcooked (my steak pie gravy was burnt onto the plate at the edges).
Handrail on stairs to bedroom not dirty, but FILTHY. 5 minutes with Pledge would have removed the encrusted grey grime.
Mattress and bedding piled beside our room door from our arrival to departure.
Room door had been forced and jamb holding catch loosely held in place but definitely not secure.
TV as advertised, but only a wire loop aerial giving an unwatchable picture on Ch 1–4, 5 unavailable.
Bedside lights flickered on and off.
Very rainy night, and water dripped from ceiling above bow window seat (obvious hole in ceiling plaster).
Shower tiles had areas of stained grouting–not inviting.
Breakfast: bacon overcooked (black at edges), tomatoes not cooked, just warmed a bit.

Have photos but they appear too small in the review format to make sense.

Great pity. We'd stayed in the Crown three times in past years (reason we booked this time), and found none of this! Believe fairly recent change of ownership???

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Crown Hotel Also Known As

  • Crown Hotel Castle Douglas
Address: 25 King street, Castle Douglas DG7 1AA, Scotland

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