Just returned form our 8th visit to the Altamira and no doubt we will return next year. The location is perfect especially the view from the upper floor apartments. The staff are friendly and helpful with the pool and garden areas well tended. We always use private lets for accommodation and have never been let down with the standard or cleanliness. The bars and restaurant close by are expensive but take a 20 min stroll along the coastal path to Fanabe and beyond where their is a much wider choice. Opposite the hotel Lorenzos is a great place to eat with good food and reasonable prices.

It was our first time in Tenerife, beautiful place and very hot! We had booked a Family Apartment for 4 at the Altamira, but when we arrived we were given 2 sets of keys and were told that we had 2 Apartments! Mmm I don't remember booking 2, anyway to our surprise our 13 and 14 year olds had the next door apartment to us. I wasn't very happy about this but nothing could be done because the apartments only sleep 2 people in each and most of them were private. The location of the apartment was on level 1 which was lower ground floor, overlooked by another hotel. As you can imagine I kept thinking of my kids safety during the night, so I did not get a wink of sleep. The very next day I was in my children's apartment tidyiing the bed that my daughter slept in, and inside the bed was a cockroach, it was bloody huge! I then went in to the bathroom and found 2 more, massive ones again. I didn't want to make a fuss and ruin our holiday after me already complaining that my kids had their own apartment, so I didn't say much. It all got too much over the next few days, the cockroaches were popping out of the overflow pipes in the bath and the sink, over 3 days I counted 15 altogether. We finally were able to move to another room, but If we wanted to all move then we would all not be together. So my kids slept on the upper level 4, which we had no chose, although it had a lovey sea view but was very very warm! Overall I did nothing but worry about my kids and I ended up staying with them in their upper level studio apartment because they could only get a good night sleep with the patio door open, and that could not happen if they were alone!!!!! Seriously the Hotel has got a problem with cockroaches and needs money spent on it! Mr Manager you need to block your overflow pips with a sort of mesh, and clean out your drains!! (spend money).
The hotel was ok, the staff were friendly, the maid came in every 2 days. The resort was very expensive for food. Not much to do at all of an evening, but I believe the RIU Hotel nearby is fantastic!! But I would never stay at the Altamira again, all I done was scratch, scream and worry!!!

I have just returned from a 7 day holiday at the Altamria Costa Adeje. I would never go back to this hotel again. The room was supposed to be cleaned 5 of the days we were there and every time we came back to our room it hadnt been touched so would have to go and ask reception to send a cleaner in. It was hard to tell if the cleaner had been at all as floors were left dirty bed sheet was just pulled back, not changed or made properley.

Hotel staff were unfriendly and un helpful.

Pool was ok although did have floating poo in one day.

Boring location with little to do.

In total we counted 24 cockroaches in our room. We never left food out, we left lights on and TV and they still came!

The hotel restaurant was terrible. I asked for some toast and after 40 minutes my daughter was still waiting, I asked were it was and it evenutually came cold and burnt.

Very upset as it was very expensive and our first holiday away as a family.

Avoid

just returned from aparthotel altamira...well the location u could not fault, opposite the beach, all rooms have a sea view + pool view, only 12 apartments are for holiday lets, all the others are privatley owned...NOTICE...all the other privatley owned rooms are being renovated,they have only just started, and could take a year before completion. BEWARE, of noise from 8am till 8.30pm, banging , hammering, plus the dreded sthill saw..we had to be moved from day one as the noise was horrendous, no chance of a siesta, and no way u could enjoy a lunch on the balcony, sthill saw dust all over towels and furniture..I had to point out that their rules and regs were being breached, workmen from 9 to 1 then 3 till 5 only, they were still at it after 8pm, also no building work in july, we were their in july..u have been warned !! only stay if u are out all day, even by the pool the noise of building work can be heard...room very basic, BEWARE, NO aircon in any of the rooms, kitchen area could be a ground for bacteria, as chippped tiles etc, socket for the toaster is at the back of taps, so toaster has only one place to sit " in the sink "... its a 5* area with prices to match, the tiny supermarket opp, euro 3.99 for a pkt of cereal. 2.50 for sml loaf, bacon 3.99 for 6 rashers.lrg pkt crisps 1.99 to 2.50.el dukque 15 min walk.fanabe beach 30 min brisk walk, playa dl americas 1 hour walk, all flat..if u have already booked,please hire a car, will b cheaper in the long run, not poss 2 get to hypermarket otherwise.pool area is fab, query heated though ! safe for the wee people, deep for the adults ,never overcramped, games area, pool side bar 1.50 ice lolly 2.50 coke.whale watch trip, 40 euro each= 120, at fanabe. got same trip at porto colon for total 42 euro for the 3., and we did see the pilot whales : ).fab weather 26 deg at nite, sadly theirs no aircon at this hotel, which can make it unbearable to sleep at nite.only noise u will get is from the builder and defintly not from the ppl at the complex, mostly eastern europeans, russians , croats ets might get 1 family from uk ? very cosmopolitan. the staff are pleasant and polite at all times, even when im ranting about the workmen, proffesional and helpful..hotel does have a lift, for anyone with a disabilty, u will need to use the pool gated area, as on the flat , key entry, so no strangers allowed in. hotel does have a sml problem regarding cockroaches, do as i do, leave the sml light on ALL nite in bathroom and close the door, u wont see them, they love the dark !.cleaner in every day of our stay, fresh towels, do not leave children unattended in shower, no shower mat, and floor like an ice rink. tv channels,same as home "not sky.lol"...overall ..if kitchen renovated, and aircon repaired, workmen had all finished,and rented a car, it could be the perfect location for a superb holiday.