We stayed in one of these beautiful condos, it had its own private pool, and was so lovely. Unfortunately, our stay was a nightmare. Previously we had been in Marbella, where our condos were completely barred, with what seemed like over-the-top security. Then we arrived at Marina Turquesa, and there were no bars on the windows, a low wall that could easily be scaled, and no bar preventing patio bars from being forced open.
We were broken into in the middle of the night during our first night's stay. The thief came upstairs, and stole things from right beside the bed while we slept. Having just checked in, we hadn't tried to use the phone yet, but as it turned out, they hadn't turned our phone on. We also didn't realize, this hotel has NO 24 hour reception or security. So there was no one at the hotel to help us in the middle of the night when we discovered the break-in. We went to another condo for help, and they discovered that they had also been broken into.
When we called the emergency number for the hotel, we were told to go to the police, who were not remotely helpful, but came out, hands on guns telling us to leave & come back in the morning. In the morning, the hotel staff who arrived had not even been informed of the break-in. In fact, the hotel staff did not believe us. They said it was impossible to break-in to a sliding glass door (!), unless the glass was shattered. They said that both us, and our neighbour must have left our doors open!! (We checked all the locks before bed.) They would only believe us if they could verify on one of their 3 security cameras that there had been a break-in. Since the complex is made up of many condos facing numerous directions, it seems unlikely that a camera was trained directly onto our back yard. When we left the hotel, they were still watching security tapes, so I don't know if they eventually found anything.
Receiving no help from the hotel other than a 2 euro coin to access the internet and (finally!) access to a phone that worked, we packed up and left several days early. We received no money back on the prepaid trip. We did not feel safe, and the hotel expressed neither surprise nor regret at our experience. Rather, they seemed to doubt and blame us, despite the fact that we were not the only ones broken into.
If you stay here, be sure that your phone is turned on before the office closes for the day. We also had to ask to have the heat and hot water turned on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC