We have just returned from one night at this hotel but out of 4 of us we were all very disatisfied.
We booked the hotel initially because they advertised a heated swimming pool which was very importane to us. Upon arrival we found the pool was empty and there were major building excavations going on beside it and so the whole area was out of bounds. The noise from the site was terrible it went through the whole hotel.
Then we discovered the lift was out of order and as one of our party was disabled this proved quite difficult.
The dinner in the evening was very very poor, one meal was completely inedbile and after the waiter was informed they did offer something different but in the end did not charge for that particular meal. The other meals were of a very low standard and as this is a 4 star hotel we were very disappointed.
There were several dogs on the site and some of them barked most of the night.
We certainly will not return and never recommend the hotel to anyone.
The final thing was on checking out I asked for the complaints book but the receptionist refused to give it to me.