I have always wanted to stay at the Inn at Carnall Hall but was sorely disappointed. The hotel staff was lazy and unhelpful, our room keys did not work and we had to have staff let us into our room every time we left and reentered the room, the whirlpool tub we specifically requested didn't work. The staff informed us when we checked in that the tub "may not be working" and asked us to go to our room, fill it with water past the jets and let them know if it's not working, if not working they had another room with a whirlpool tub that we can give you. We did as asked only to find out the other room with the whirlpool tub had been given to someone else while we were filling the tub to see if ours was broken. The staff then offered to call engineering to see if they could fix it. After an evening out, we returned to our room to find the front panel of our tub lying in the floor of the bathroom and the tub still not working. We chose not to stay for brunch the next morning because of the horrible service. One day later our credit card was charged $50 more than our room rate. When I called to inquire about it, the accounting manager at the Inn told me that they automatically charge a predetermined amount to your credit card to cover your room and incidentals, that it would be refunded and the correct amount charged. According to her we signed something when we checked in authorizing them to do this. Something else we were not informed of before signing our paperwork. We were simply told we were signing in approval of our nightly rate. After speaking to the account manager about my experience and the situation with our credit card, I was told that she would really like for me to speak to the GM who she would ask to call me back. He never called so I called for him only to be told that he was helping their new guests and would need to call me back When I gave my name to the person who answered the phone, he said "oh yes" I asked if he had my number and he replied by saying "probably but give it to me anyway". I gave him my number and never received a call back. I will never stay there again and hope no one else has an experience like this.

Hotel is in a very old building on the U. of A.campus that has been well renovated to modern standards. We had a business meeting and all 10 guests appreciated the proximity to campus and Dickson Street for entertainment as well as the lounge and restaurant on site. The staff was excellent and the meeting room hosts were very attentive. It is nice and quiet (if you not in the basement just below the kitchen) and wouldn't mind staying there again, especially for hosting a meeting.

The people that said the beds were comfortable must have stayed in the larger rooms that probably get used less. I stayed in one of the small rooms, which was functional and clean, but the bed actually made me wake up multiple times during the night the first night, and the second night was not much better. I actually ended up moving hotels since I was in town a week. The desk clerk when we arrived was more than helpful, but the one I dealt with trying to find a better bed was ineffectual. I slept on top of all the multiple pillows on the bed and the extra blanket. The mattress simply was cheap and had the springs barely covered. You could see the ridges of the mattress frame if you lifted the bedding. I had no problems with the AC, even though the hallways are not air conditioned. Also, I could not eat the free breakfast since I had to be at my workshop by 7:30, and their dining room opens at 7am and only serves sit-down breakfast.

The biggest pro of this place is the location. It is on campus and within walking distance to Dickson St. There is no fitness center.

This place is really quite a find. It is great value for money. A beautifully resorted historic building. But don’t stay here if you want a modern a utilitarian box which you find in chains. It is unique and full of charm. Especially nice to enjoy a long cool drink on a warm summers evening on the veranda which surrounds the hotel. On campus which is plus just next to Old Main. We had a lovely whirlpool bath in our room, a very comfortable bed and delightful welcoming staff in the bar and restaurant. Speaking of the restaurant, I am surprised to see it has not been much mentioned in other reviews. The food is excellent and compared with prices in the north east excellent t value...be sure not to miss it. (Do take note that during our stay it wasn’t open on Sunday evenings). The bar is also worth a visit with deep leather sofas and very friendly staff. The only down side, which other s have mentioned, are the rather retiring folk on the front desk! We will of course stay there again and perhaps linger a little longer next time.