We spent a week in the lodges in the Shannon Oaks and I must say we had a really lovely time. Day one didn't get off to a great start though, we arrived at three and were told lodge wasn't ready until four which was fine, but it turned out it wasn't ready until half four. When we went to lodge, we were greeted with the most awful smell of cigarette smoke, not at all suitable for young children ( which we had). Anyway there was no way we could stay there, so we were issued another lodge which we were told would not be ready until 6.30, it was seven before we got into it. Hungry baby in toe we were glad to get a smoke free and clean lodge.
We went to hotel for bar food and sat for about half hour before someone took our order, then again it was 40 mins before we got our cold food, we asked twice during the 40 mins where our food was and when it eventually came, the waitress said 'it was ready all the time', and it probably was as it was cold, we didn't complain, just made the decision not to eat there again.
The lodges are excellent, and its a great place for children with loads to do. There is a great playground on the grounds of the hotel, which we spend alot of time in. The leisure centre is good, pool was clean and not too cold!
The hotel seemed to get a alot of tour buses during our week, I can't imagine how the kitchen copes with a bus load to feed, and what they do after their meal is a mystery as there is no entertainment in the bar, which is such a pity, as we went to the pubs up the street for live music, which were very good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 August 2011
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Thank you for taking the time to provide us with your comments from your recent stay in the 'Lodges' at the Shannon Oaks'. I am delighted to hear that your group had an enjoyable time. I am dissapointed however to hear that your recent visit was not without a few gliches. I would welcome the opportunity to discuss these issues with you in person and would be greatful therefore if you might email me (email@example.com) your contact details so that I might contact you directly .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC