We have stayed at a lot of hotels, this one did not offer a refrigerator in the room and the remote control did not work on the TV.
The breakfast was good but when asked if they had Hot Chocolate the ladies(2 of them) said yes--we will get it--well after 15 minutes none showed up so I asked and they said it again but after waiting a total of 30 minutes I gave up and went back to check out---I think believe if they didn't have any they should have told me the truth!!!! Very Disappointed!!!

I booked a room at a late date when few hotels had rooms for the holiday weekend, and was apprehensive based on the general Tripadvisor ranking and some of the negative reviews. To the contrary, this was a very nice place -- spotless, spacious room, nice grounds, descent breakfast, and courteous staff. We had a room in the second building – away from the highway (a quiet setting), and with Jacuzzi tub. Cleanliness is always a foremost concern for us, and my wife is quite discriminating. She was very comfortable during this stay. The décor is what it is -- consistent with the general Victorian style of Eureka Springs, and with an older cathode ray TV (but it worked just fine). If you want a clean, spacious place (at the level that one would expect from a Comfort Inn or similar mid-price level national chain), then there's no reason to be hesitant about this place.

Great location to walk to Main Street. Nice clean room, beautiful pool and scenic walkway, and outstanding breakfast.

Excellent room, wonderful breakfast that was restocked all morning so that if you were late coming in you didn't get just what was left over. Warm people and great service. Would definitely stay here again.