We requested a non-smoking room, but was told all that was available was a smoking room. Upon entering the room it was unbearable. It was like 3 smokers had hibernated in that room for the past 3 days. My eyes were literally burning and breathing was difficult. Also, the deadbolt on the door was broken and wouldn't lock. This we were told was the "new" building. We had stayed a previous year in another building up the hill and were very pleased. Avoid this "new" building in the back!!!!
Room Tip: Avoid the smoking rooms and the building in the back!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 October 2011
Just 7 of our 122 rooms are smoking-permitted rooms; therefore it is very unusual to have a reservation that requested non-smoking to be assigned to a smoking room. We regret that you were faced with this situation. Our housekeepers attempt to clean the smoking-permitted rooms as though they are for non-smokers as our guests who smoke also appreciate a fresh smelling room.
Maintenance carries on a constant preventative routine to insure all locks and security devices are kept in working order. On occasion a problem surfaces and it is always appreciated when a guest advises us of a problem in order to get the repair made immediately.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
