Called in to ensure we had late check-in, they didn't even ask for our name. Got there at 9:50 and checked in. We were located in the "spa level". This translates to directly across from a game arcade where adults and kids are screaming and yelling. I was with my 85 year old grandmother and asked for a room change. They said they were full. They said the arcade would be closed at 10 PM. Go back to the room and the room has the safety latch on. We can not access the room. I leave my grandmother there since there was quite a distance to the front desk. They start to explain how I can get in. I told them they need to come open the door. I was worried about leaving my grandmother that long so I asked for them to come to the room within 5 minutes. I walk back to the room and we wait for 7 minutes. The volume level (10:15 PM) at the arcade is off the charts and the language was HORRIBLE! We go back to the front desk and they say they have a call into the general manager and it should be about 10 to 15 minutes. I asked for a refund and we looked for a new room.

I'm hard to please when it comes to hotels and I was very impressed! The rooms are clean and big. Beds are comfortable. I requested 2 first floor rooms and that's what I was given. Reservations via phone were quick and easy. Check in was pleasant and quick. The restaurant was great. Staff was friendly and helpful. I would definitely recommend and stay again! Exceeded my expectations and the price was great too!

My husband and i were pleasantly surprised when we saw how nice our room looked after seeing how shabby and run down the lobby area was. The king sized bed had very nice linens and a white down comforter with big fluffy pillows. The triangle shaped jacuzzi with it's pillars looked very inviting. When we started to fill it, the water came out with a dark rusty orange color. We ran it for quite a while till we thought it looked fairly clear, but after the jets were turned on, the rust collected around the edge of the tub and left a nice orange ring (yuck). The lighting in the room was poor especially at the sink area. The temps got into the 40's that night so after returning from our evening out, my husband turned on the wall heater unit to take the chill out of the air. A horrendous toxic smell came out of the heater. We shut it off quickly and opened the door. By this time the stink had set off the smoke alarm in our room. We waved bath towels around to air out the room and the alarm stopped ringing. (needless to say, no one came to see why our alarm was going off). We laugh about it now, the same way we laughed at what the desk clerk insured us was a spectacular view off the balcony outside our door. You be the judge. I attached a picture. There was no refrigerator or microwave in the room and no free breakfast of any kind. We've stayed at better hotels for half the price. I will say that the bed was comfortable and the food at the hotel restaurant was pretty good. There was a nice looking pool outside but it was to chilly for us to use it during our stay. Eureka Springs was great and I would like to go there again sometime. Maybe stay at the other Best Western in town that looked much nicer. We saw it as we were leaving town=(

Just got back. Family of five brought an air mattress for the 5th - plenty of room for the teen to sleep. Pool was great, rec room better. Played ping pong, shuffleboard, old school Buck Hunting arcade game. Beds were soft, had MMaye restaurant food one nite excellent. Went to Banjo Fest on grounds - very unique. ESprings-watched the #southpark episode when bikers come to town. So true in a good way.