Every year, one of our kids goes to camp in the area and we come up early to have a mini-vacation before getting them.
My husband and I stayed in the Blue Willow. The service we experienced while there was great, except not by the owner. They had gone on vacation and had a sub. She was wonderful. The owners however, were not. Our problem was that we were there early to pick up our daughter from camp. We were supposed to go to a closing ceremony the 3rd evening during our stay, and then pick up our daughter the next morning. However, that evening our daughter was begging us to take her home. She had been there for 2 weeks, and had had enough of roughing it at camp. Plus, most of her friends were going that evening as well. She was willing to sleep on the floor of our room and was near tears. Well, the Blue Willow is impossibly small, has just the queen bed and had no floor space.
My husband put in a call to the owner asking about getting moved to a larger room. We had not used our current room since it had been cleaned that day. We were more than willing to pay the difference for the larger room. However, the Mrs. Kerr said she could rent us the other room in addition to our current room. She said the other room had only tile floors (which our daughter was perfectly willing to sleep on and her bedding from camp to make a pallet with). So Mrs. Kerr wanted us to put our daughter in a room alone and said my husband and I could stay in our room. Keep in mind that they had already taken $450 dollars, and this was the third night of our stay. It's not like we had asked for this upfront trying to get their policies twisted for the entire time. It was a surprise to us that our daughter wanted to go home. Sadly, we had to leave our daughter at camp and promised her to get her as early as possible, missing breakfast.
The Blue Willow was clean and decorated beautifully. However, I had two complaints:
1) The size of the room. My husband and I are average size people and felt very cramped. There is just enough space to get around the bed. If either one of us had been large, it would have been impossible. I couldn't imagine staying there in weather that forced you to eat breakfast in the room. We ate on the deck.
2) The stench of the towels. They have been mildewed and wiping your face or body leaves that scent on you. Someone else mentioned that when staying there back in December, unbelievably it is still a major problem. We told the sub innkeeper the first morning and she apologized and gave us a brand new set - which also was mildewed! We gave up at that point and just used the robes as towels. Note to the innkeepers: The ONLY way to get that smell out, short of trashing the towels, is to soak the towels for at least an hour in non-chlorine bleach. Biz is one example. The room as very clean, but seemed so much less so with the spoiled towels and I cannot rank cleanliness that high because of it.
The breakfast was a disappointment. It wasn't awful, but it wasn't what I expected. The first morning we had a half a plate of fresh fruit and a piece of quiche. The fruit was delicious and fresh. The quiche was slightly overcooked and hadn't been put together properly. The result was huge clumps of bacon missing the egg between them. The second morning was another large portion of fresh fruit (yum) and a muffin. Coffee was those "dunk in hot water" bags and wasn't up to par. We drank that coffee, then went to the coffee shop in town to get a real cup. We don't know if the third morning would have been like one of their raved about breakfasts, but we never experienced it. Never had potatoes of any kind as talked about or pictured? I have stayed in Bed and Breakfast that had a lesser breakfast but wasn't disappointed because they didn't rave about it ahead of time. My breakfast at Hidden springs was a disappointment because they talk about it a lot on the website.
The location is good, not great. It is a nice walk into town but I don't think you would do that often. It's not close enough to leave your car parked while your there. If you go eat or shop your more than likely will want to take your car. Also, you park on the street and must negotiate stairs down into the room. Fortunately we don't have a problem with that, but someone less agile would. We had to be careful doing this with suitcases on rain slick stairs.
*The B&B does not have wifi available. Not having free wifi these days is outdated. It doesn't cost very much and makes things a lot more convenient. My husband is self-employed and must keep up with his email. To do so ,we had to sit at the library (which is beautiful by the way).
So, in summary, our stay wasn't a disaster but it fell short in many areas. We would never go back and no, we would not recommend staying there. Oh, and we also had opted to stay a fourth night in town (of course not here) and found a room at the Flat Iron for the same price. Huge room, stunning views, free wifi, kitchenette, and its right above the coffee shop:)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 August 2010
We are very upset that this guest was not pleased with their stay at Hidden Springs. We of course wished that they would have contacted us directly with their complaint (after their stay)so that we could have found a "win-win" situation for them before they felt they needed to write Trip Advisor. Unfortunately, we (as owners/innkeeper) were out-of-town not on "a vacation" as was mentioned (we haven't had a vacation in over four years as we work 24/7 at our inn!), but on an emergency to be with our son who was having a complicated surgery 14 hours away in another state.
Hidden Springs is a quaint 1902 Historic Cottage B and B--we do not have extra-large rooms (with the expection of our Dove Cottage--500 sq. feet, but the guest was not interested in paying the price for Dove Cottage, which was available for them at the time of their booking)--nor do we misinterpret this to be the case on our website. They might have been better served in a large motel/hotel chain or a much higher priced b and b--however we did have Dove Cottage, but they were not interested in paying a higher price as was noted.
All of our rooms/cottages accommodate only two "adults". We also "do not take children--of any age", as this is a romantic getaway for two. It is not meant to be a family B and B. Both of these areas are posted on our website under our policies.
My husband and I paid an substitute innkeeper to take care of the guests that were booked at the time of our emergency and that also meant taking care of any potential "situations" that occurred in our absence. She phoned me that she was not able to take care of the guest's request--concerning their daughter who wanted to stay and that I needed to speak with them. She indicated that there would be a problem connected with this situation. This, of course, put me in a delicate situation as I had not met these guests, nor did I have any previous inter-action with them to know the sincerity of their situation. I phoned the guests and explained to them what our policies were. I also suggested that they take the larger Dove Cottage and I would make an exception of accommodating their daughter who was home-sick from camp(but they opted not to pay the additional price). I also informed them that the floor was tiled and that it would be very uncomfortable for their daughter to sleep on a hard tiled floor. The guest mentioned that their Blue Willow room was not messed up and would not have to be re-cleaned. ( I asked my absentee innkeeper about that and she said that yes, she would have had to remake up the entire Blue Willow Room in order to transfer them into Dove Cottage). To assist them with their daughter's problem, I suggested that they take the two accommodations (for an additional price, of course--as I would have had to pay my assistant innkeeper to change two rooms instead of one as I was not their to do it myself). They declined to do this. However, they did note in their critique (and mentioned the name of the inn, which by the way is against Trip Advisor Policy) that they stayed at another B and B inn for a fourth day! Therefore, it seem that they "may have had" funds available to them to take the both room to accomodate their home-sick daughter. Mom might have stayed with the daughter, if she had been afraid of staying in the room alone? Although, it is very, very safe in Eureka Springs.
Concerning the towels; based on a previous critique review back in December, I took immediate action to make sure all of my towels and linens were in great shape. We orignially had a problem with the dryer that was causing the smell in the towels. That problem was corrected immediately and the towels have been bleached in non-chlorine bleach and they are in excellent condition. I have had no additional complaints registered (from January - June)concerning any of my towels or linens with the exception of this particular reviewer who looked at the December review and referenced it in their comments.
Concerning the breakfasts. I particularly am unhappy that these guests were not provided with same outstanding breakfasts each morning of their stay that I provide all of my guests! I prepare all of my breakfasts myself and they are totally awesome--per my extensive reviews from other guests. The substitute innkeeper was given detailed information on how I prepare my breakfasts. She also had owned a restaurant of her own and I felt very confident that each breakfast was going to be up to my standards. The guest mentioned that one morning, they only got a "muffin and fruit"--upon asking my substitute innkeeper about this, she said that it was because they only wanted a muffin and fruit--not a full breakfast. I, however, was not there to know if this was the case.
Therefore, concerning this critique; I do apologize that they were upset. However, I tired my best to resolve this matter from "long distance" as best as I could trying to keep in my that we also had other guests on the premises and I needed to be conscious of my "no children" policy for these guests as well--who wanted to be here for a romantic getaway. I am sorry their daughter couldn't wait one-more day to be picked up from camp. But, really, that was their problem and their situation. They could have either taken Dove Cottage or both Dove and kept the Blue Willow room and paid the additional price or they could have left and picked up their daughter from camp early. They chose to do neither of the two options.
Unfortunately, I guess the lesson for my husband and I is this; never leave the B and B (no matter what circumstance presents itself) and never rely on anyone else to take care of our job!
We want these guests to know that we really tired to accommodate and help them from far away. And, we are sorry that our efforts and best intentions failed and that they couldn't have contacted us before writing such a negative critique about our outstanding B and B!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC