I stayed here for one night this October. The room was clean and tidy, but the fixtures were old, the curtains falling down and the refrigerator did not cool very well. They were very nice and accommodated our early check-in, but the room was also FREEZING cold when we arrived, the heater was off after a cold night and the bathroom window had been left open. The vending machines were broken, and the locks were hard to work, but the location was great and the check-out convenient and the price couldn't be beat. I wasn't certain whether I would recommend this place or not.
BUT upon returning home I realized that even though I had paid them in cash upon arriving, they had still charged the credit card I gave them for the deposit. When I called to ask about it, the lady I spoke with was extremely nice and helpful and got it fixed straight away, even called me back to follow up the next day once it had gone through. It's a motel, and a kitschy one at that, but the people are wonderful and they'll take care of you if you decide to be their guest.
- Joy Hotel Eureka Springs
- The Joy Hotel
