“Mildew smelling, a roach in the bedding, and very unprofessional appearing staff.”
I don't think there is enough space to list every problem we had with this motel, but I'll try: I called in July for reservations told the lady the building I wanted that faced the woods(I didn't know exact building #)she said she new and all was well. When I checked in, we were put in a building that faced parking lot(not what I had requested) told the owner, he then put us in that building. We were told by signage, that the room phones don't work(due to lightning strike, waiting on part from Canada???) and hanging in the lobby, was a huge posterboard handwritten sign that said "we do not recommend pizza hut"(kinda trashy IMO)we had NO problems at pizza hut that night for dinner. We open the doors to the room and were instantly greeted with the horrific smell of mildew, mold and musty smell, there were plenty of glade plug-in's trying to mask the smell, I went to turn the air on and realized the knob was missing, so manually I figured the blower out and as soon as it kicked on, dead bugs blew out! Gross! Remote did not work for tv. Could NOT sleep due to smell, so decided we would try to be moved to different rooms in the morning. Once we got up the next morning I noticed my son was itching his leg, I moved the bedding off him and there was a ROACH crawling around! That was the last straw, I knew we had to leave! We had to explain our situation to 3 different people before finally getting a refund, BUT, it wasn't pretty, we were to "blame" because the original rooms they had for us were ok(in their opinion) even though NONE of the rooms should have been like that(IMO)! My mom did lose her temper about everything, I'll admit, but the things this "owner" said to my mother was inexcusable, totally going off on her, telling her to "have a nice life", etc...very unprofessional! As we were waiting for the credit refund we noticed a bottle of vodka on the desk, right in plain sight were they sit. Take what you want from this, and I'm sorry it's so long.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 October 2011
When the guest checked checked into the hotel, my front desk clerk immediately that the older women of the two, was going to be a problem. We bent over backwards for this women and nothing we could do would of satisfied this guest. We put them in the best rooms we had, and they still insisted on the basement rooms, even after being advised that after the storm sometimes there is a musty smell. When the guest came up the next day and requested a refund we were more than happy to give them their money to spare my staff the older women was causing us. The daughter admits that her mother was upset about everything is the biggest understatement.
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