What's good about this hotel: location near Gavatxa ski slope (red—not recommended for beginners!), a few friendly staff, affordable.
What's bad: everything else, including (but not limited to) tiny and uncomfortable beds, badly trained and inefficient staff, generally substandard (buffet) food, maniacal heating everywhere but especially on the top floors, total lack of atmosphere which is especially annoying in a hotel that's miles away from everything else, hotel in dire need of maintenance to the point of literally falling apart in places, general lack of cleanliness, smells of sewerage from bathroom, cheap in all senses.
Lowlights: upon arrival, an attempt was made to lodge us in a room measuring about 10 by 8.5 feet (!!) on a floor where the temperature was well above 40 degrees celsius. While preparing tables for dinner, a waiter dropped several items of cutlery on the floor and proceeded to place them on the table without even so much as wiping them off. The same item in the bar was billed at € 2.50, € 4.00 and € 8.00 depending on who did bar service. During a 10-day stay, our room was not vacuumed one single time. A chambermaid dropped a book we left in the bathroom in a bidet with a leaking tap and left it there for the day which reduced it to soaked pulp. The day before our departure, the water was off for eight hours at a stretch (no showering or flushing toilet, brushing teeth with bottled water) which, according to reception, was due to the fact that the hotel was fully booked.
Valuable experience: we were in room 101, which we now know is a room number to be avoided in any hotel with Russian guests, unless you want unsolicited wake-up calls at odd times—they generally appear to assume "101" is the number to call for reception.
