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Holiday Inn Express Bryant – reviews, photos

2.5 of 5
2915 Main Street, Bryant, AR 72022
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Holiday Inn Express Bryant
Holiday Inn Express Bryant
Holiday Inn Express Bryant
Holiday Inn Express Bryant
Holiday Inn Express Bryant
Holiday Inn Express Bryant
Ranked #6 of 8 hotels in Bryant
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    11
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    4
    4
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Date Rating
Buffalo, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Clean but HOT”
3 of 5 stars Reviewed 24 July 2011

If it weren't for the broken AC unit in our room we may have been rating this hotel a 4, but with temps rounding 100 degrees and humidity to boot, you better make sure the AC is working properly. It seemed to be doing ok at first, but as the night went on it was getting hotter and hotter (the opposite of what usually happens when the sun goes down). We decided it was definitely broken as we were all ready for bed and trying to sleep, not moving and still hot. By that point, it would have been useless to try to switch rooms as we would have to move everything to another room, get dressed, then get re-dressed for bed. We had packed a few travel fans and had them all running to try to make things a little better but it took a long time to fall asleep b/c the air was uncomfortable. The hotel overall was clean. The elevator had a terrible odor in it though, we had to cover our noses while in it to bear it. They use triple sheeting which always makes it easy to inspect for any signs of uncleanliness in the beds, and we couldn't find any. The room was a decent size and had a nice counter area and mini fridge and microwave. I liked that there was some traction strips in the tub too, b/c so often hotel tubs are slippery and dangerous! I think the hotel wasn't built too great because I could feel the floor creaking under our step. We were on the top floor so it didn't bother us, but I did fear a little for anyone who might have a room below us. We learned an important lesson to always check the hotel alarm clock before going to bed. We didn't think anything of it as we all used our cell-phones for alarm clocks. With the less-than-functional AC unit, we already had a tough time falling asleep, but then to top it off, someone before us had set the hotel alarm clock for 12AM! We had some trouble in the dark figuring out how to shut it off, and someone must have hit snooze b/c then it went off again. I decided to pull it out of the wall, but it continued to beep for a minute before its batteries must have died. So yes its partly our fault for not checking, but it also seems like housekeeping could check on those kinds of things too. The complimentary breakfast in the AM was decent, but I was missing the pancake maker you usually find in a HIE. They did have plenty of hot options though, which I always prefer to dry cereal options etc. The pool was outside, which was not too inviting in the nealry 100 degree weather, and there was no fitness room which was disappointing. The room served its purposed though in providing a safe place to stay that wasn't disgusting, and wasn't too close to the dangerous parts of Little Rock.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArkansasDude, Owner at Holiday Inn Express Bryant, responded to this review
27 July 2011
First of all, thank you for your stay. I'm sorry for your issues during your stay but I wish you would have given us the opportunity to make your stay more pleasant by notifying us of the issues you were having. I'm sure we could have made your stay more comfortable had we known of the issues you were having. We understand that you are disappointed in your stay and for that I am truly sorry. All of us at the Holiday Inn Express understand that we have failed and that without you, the customer, we have no reason for being here. Steps have been taken to correct the issues that you had. I would like to invite you back to give us another try, where you will receive our usual superior service and enjoy our excellent facility.
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Little Rock, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“The Best Hotel Ever”
5 of 5 stars Reviewed 22 July 2011

Best Sleep, Best Facility, Best Breakfast, Best Staff Ever. What else can I say. If you need to stay in this area don't hesitate to stay here, you won't regret it.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ArkansasDude, Owner at Holiday Inn Express Bryant, responded to this review
27 July 2011
Thank you for your stay and your wonderful comments. We enjoy serving you and invite you back to stay with us once again the next time you are in the area. We love repeat customers!!!
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1 review
“Not your typical Holiday Inn”
1 of 5 stars Reviewed 17 July 2011

Too many other choices in the area. Way out of date and dirty with rude desk clerks.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Madreof2 about Holiday Inn Express Bryant
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Ashley Lambert, Manager at Holiday Inn Express Bryant, responded to this review
19 July 2011
Thank you for your comments concerning your recent visit to the Holiday Inn Express.

We at the Holiday Inn Express – Bryant pride ourselves in you having a great experience. Obviously, we have failed. I can assure you that the experience you had (or lack of) is far below our usual standards. Actions have been taken to help insure that this doesn't happen again.

I would like to invite you back to give us another try. You will receive our usual "Great" experience, superior service, and accommodations that you have come to expect.

Once again, I would like to stress that the experience you had is not typical and that we are sorry it occurred. We realize that without you, the customer, we would have no reason for being here.
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bad162429
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Never again”
1 of 5 stars Reviewed 15 July 2011
1
person found this review helpful

This hotel was one of the WORSE hotels I have seen in a while. It is still old school, with the old Holiday Inn Logo. The Front Office agents were so unbelievable rude that I almost checked out. The room was filthy with years of dust built up in the floor. The walls were painted multiple colors, there was some sort of beverage that had been spilt on the wall, and the bathroom was covered in ants during our entire stay. They have no business center. They said I could walk to the hotel next door (they owned that one too) and use their business center. When I asked how I get there, I was told "Through the front door" THANX, CAPTAIN OBVIOUS. I will never do business with this hotel again, and would NOT recommend this hotel to anyone.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask bad162429 about Holiday Inn Express Bryant
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Ashley Lambert, Manager at Holiday Inn Express Bryant, responded to this review
19 July 2011
First of all, thank you for your stay at our property. I'm sorry that you feel like you had such a bad experience that you would not recommend this hotel to anyone. I do want to take issue with few things that you mention though. We do have all the new Holiday Inn Express signage and we've had it for over 18 months. All the walls in the rooms are painted one color and we don't have multiple years of dirt buildup on the floor. I'm sure if the bathroom was "covered in ants" during your entire stay that you would have complained to the hotel and ask for a different room. We have a very fine property and meet all Holiday Inn Express criteria. We understand that consistent quality and friendly staff is what people expect and deserve. We are proud of our operation and we get upset when someone bashes us in this manner. You are correct, we do not have a business center and if a staff person was rude to you, I am sorry. That is totally unacceptable and it will be addressed. Once again, I'm sorry you had a bad experience because that means we have failed.
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Memphis, Tennessee
1 review
“Personnel were exceptional”
5 of 5 stars Reviewed 22 June 2011

From Pat at the front desk to housekeeping, the staff was very friendly and helpful, not your typical stoic type.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bill_wallis about Holiday Inn Express Bryant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley Lambert, Manager at Holiday Inn Express Bryant, responded to this review
19 July 2011
Thank you for your comments concerning your recent visit to the Holiday Inn Express in Bryant, Arkansas.

We at the Holiday Inn Express – Bryant pride ourselves in you having a great experience. We love taking care of guests and I'm so happy that you allowed us to serve you.

Please, come back and stay with us often. You will receive our usual "Great" experience, superior service, and accommodations that you have come to expect.
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Additional Information about Holiday Inn Express Bryant

  • Holiday Inn Bryant
  • Bryant Holiday Inn
Address: 2915 Main Street, Bryant, AR 72022
Price range (per night):* INR4,403 - 5,016

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