This hotel was disappointing. When I called the hotel from a stop at the Sam’s club, I asked for a non-smoking, “no pet” room. I was informed they had rooms available and given a price. When we checked in I once again asked for a non-smoking and “no pet” room. We were escorted to the room for an inspection and did notice an odor. It was not overbearing so we thought it would be OK. The gentleman who showed us the room said he could spray, but we didn’t want that. So, we checked, and turned on the air vent. The odor never did seem to vacate the room. The room was otherwise comfortable.
The next morning my wife went to use the shower and the shower head was so corroded it water sprayed out from all different directions. I tried to fix it temporarily but couldn’t get it so it didn’t shoot out of the shower. So, my wife used the water coming out of the bottom of the faucet. When I got in the shower I did manage to get the water to keep from spraying out of the shower (mostly).
When I left the room to go for some breakfast, I noticed a woman next to our room coming back from outside with a dog. I am thinking, is only our room pet free?
When I went for breakfast I informed the front desk about the shower head and told them not to fix it right now as we were done with our showers. I didn’t mention pets at that time. When we checked out, I mentioned the fact that there was a pet next to our room and I thought that area was pet free. The man behind the desk said they are pet friendly and DON’T HAVE ANY PET FREE ROOMS. I told him what we were told the night before and he asked who was on duty. I described the person. They did take $20 off the bill for the shower head which was a nice gesture but the pet issue concerned us more. We have problems with pet dander. Now I recognized the odor in our room - cat urine!
I was extremely disappointed with this hotel and would not stay again.
Room Tip: Check the room thoroughly before checking in
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 December 2011
Dear wantquality,
I am very sorry to hear about the inconveniences you experienced during your stay with us. I deeply apologize to you for not exceeding your expectations. I assure you that I will speak to the front desk staff to address the issues you have mentioned and we will work on improving in those areas. Once again, we are sorry for the inconveniences. I hope you will give us another opportunity to serve you.
Sheri Doney - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC