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Shilo Inn Hotel and Suites - Yuma – reviews, photos

2.5 of 5
1550 S Castle Dome Avenue, Yuma, AZ 85365
Hotel amenities
Shilo Inn Hotel and Suites - Yuma
Shilo Inn Hotel and Suites - Yuma
Shilo Inn Hotel and Suites - Yuma
Shilo Inn Hotel and Suites - Yuma
Shilo Inn Hotel and Suites - Yuma
Shilo Inn Hotel and Suites - Yuma
Ranked #14 of 36 hotels in Yuma
3.5 of 5 stars 85 Reviews
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85 reviews from our community

    Trip type
Traveller rating
    42
    15
    11
    13
    4
Date Rating
Scottsdale, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“What a joke! Didn't this used to be the nicest hotel in Yuma?”
1 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

This place should be considered a 2 star motel. Totally outdated, creepy, and run down. Stray cats in the parking lot. The room smelled musty and smoky. Dark hallways with carpet that looks like it was a thousand years old. The thermostat was broken. Noisy neighbors having sex and blasting the tv all night long. Outside traffic was loud, so I barely got any sleep. Sketchy looking people everywhere. Police patrolling the lobby. The guy who checked me into the hotel looked like he was on drugs. I hope I didn't catch anything while I was here because this place is an absolute dump. You couldn't pay me to stay here again!!!

Room Tip: Don't stay here!
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Nicolai22 about Shilo Inn Hotel and Suites - Yuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
7 February 2012
Dear Nicolai22,

Thank you for taking the time to submit a review. I am very sorry to learn of your disappointment; it is our goal to provide our guests with the utmost in service, comfort, cleanliness and value. When we fail to uphold our own high standards, as in your case, we are very disappointed and concerned. Thank you again for bringing our areas for improvement to our attention, the only way we can continue to improve is to get honest and timely feedback from our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

Sheri Doney
General Manager
Shilo Inns Yuma
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Woodridge, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Good value”
4 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

Excellent location, while building is older, renovations have everything current. Nice pool and spa area, adequate free breakfast comparable to most others. Huge room for the money. Includes small fridge and microwave. Found everything very clean and comfortable, including beds, and friendly staff. Read other reviews about noise, could hear shower running above, or kids running in hallway, but not loud enough to disturb me. Will be back next time!

Room Tip: Only 1 elevator for 4 floors. I stayed on 2 and used the stairs alot for the exercise.
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by azrielk82 for Yuma
Ask azrielk82 about Shilo Inn Hotel and Suites - Yuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
30 January 2012
Dear azrielk82,

Thank you for taking the time to write your review on your recent stay in Yuma. We appreciate it, as we do your business. We are so glad you enjoyed your visit with us and that our staff took good care of you. We hope you will stay with us again soon and wish you safe travels!



Best Regards,

Sheri Doney
General Manager
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Albuquerque
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Be careful!!!!!”
1 of 5 stars Reviewed 13 January 2012
2
people found this review helpful

This hotel could use some serious updating. Room was fairly noisy and the bed was at best poor and lumpy. Good thing my husband unwrapped the drinking glasses provided in the room. One was cracked and there was loose glass pieces on the bottom of the glass, all of this covered by the shrink/plastic wrap. The front desk attendant was apologetic and said she would have the General Manager call us. That was several days ago and still no phone call. Guess this tells us how much they value their guests. Would not recommend this Shilo Inn to anyone.

Room Tip: Go to another hotel
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask MarijoAlbuquerque about Shilo Inn Hotel and Suites - Yuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Surprise, Arizona
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good buy”
3 of 5 stars Reviewed 5 December 2011
1
person found this review helpful

This was a good buy but don't expect luxury. Staff was very friendly; location is great; close to shopping and dining. Bed was comfortable and linens were good. Slight odor in hallways.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 533susan about Shilo Inn Hotel and Suites - Yuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
7 December 2011
Dear 533 Susan,

Thank you for taking the time to post your comments. I am happy to hear that you enjoyed our accommodations. We appreciate the feedback and hope you will be back to stay with us on a future occasion.

Sheri Doney
General Manager
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Oceanside CA
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Careful of room odors”
2 of 5 stars Reviewed 4 December 2011
1
person found this review helpful

This hotel was disappointing. When I called the hotel from a stop at the Sam’s club, I asked for a non-smoking, “no pet” room. I was informed they had rooms available and given a price. When we checked in I once again asked for a non-smoking and “no pet” room. We were escorted to the room for an inspection and did notice an odor. It was not overbearing so we thought it would be OK. The gentleman who showed us the room said he could spray, but we didn’t want that. So, we checked, and turned on the air vent. The odor never did seem to vacate the room. The room was otherwise comfortable.
The next morning my wife went to use the shower and the shower head was so corroded it water sprayed out from all different directions. I tried to fix it temporarily but couldn’t get it so it didn’t shoot out of the shower. So, my wife used the water coming out of the bottom of the faucet. When I got in the shower I did manage to get the water to keep from spraying out of the shower (mostly).
When I left the room to go for some breakfast, I noticed a woman next to our room coming back from outside with a dog. I am thinking, is only our room pet free?
When I went for breakfast I informed the front desk about the shower head and told them not to fix it right now as we were done with our showers. I didn’t mention pets at that time. When we checked out, I mentioned the fact that there was a pet next to our room and I thought that area was pet free. The man behind the desk said they are pet friendly and DON’T HAVE ANY PET FREE ROOMS. I told him what we were told the night before and he asked who was on duty. I described the person. They did take $20 off the bill for the shower head which was a nice gesture but the pet issue concerned us more. We have problems with pet dander. Now I recognized the odor in our room - cat urine!
I was extremely disappointed with this hotel and would not stay again.

Room Tip: Check the room thoroughly before checking in
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  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask wantquality about Shilo Inn Hotel and Suites - Yuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Hotel and Suites - Yuma, responded to this review
6 December 2011
Dear wantquality,

I am very sorry to hear about the inconveniences you experienced during your stay with us. I deeply apologize to you for not exceeding your expectations. I assure you that I will speak to the front desk staff to address the issues you have mentioned and we will work on improving in those areas. Once again, we are sorry for the inconveniences. I hope you will give us another opportunity to serve you.

Sheri Doney - General Manager
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Additional Information about Shilo Inn Hotel and Suites - Yuma

1550 S Castle Dome Avenue, Yuma, AZ 85365
Price range (per night):* INR3,697 - 5,545

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