I booked a smoking room by mistake when booking a three day stay. It is impossible for my spouse to stay in a smoking room due to severe problems to her eyes, so we had to cancel at check in. The hotel was fully booked, so no none smoking rooms were avaialble, and when we checked in another couple that had booked a none somoking room came back to complain that it smelled of smoke, but they were out of luck and chose to stay. The hotel originally told me that they would not reimburse me for any of the reservation because it was make on line. Luckly Corporate Best Western was able to get a settlement and have two of the three days payed back. I missed the hockey game that night, which would have been a first for me in Phoenix!
Too bad some places believe they should get something for nothing.
- Best Western Youngtown
- Best Western Hotel Youngtown
- Youngtown Best Western
