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Howard Johnson Express Inn - Williams – reviews, photos

2.0 of 5
511 Grand Canyon Rd, Williams, AZ 86046
Hotel amenities
Howard Johnson Express Inn - Williams
Howard Johnson Express Inn - Williams
Howard Johnson Express Inn - Williams
Howard Johnson Express Inn - Williams
Howard Johnson Express Inn - Williams
Howard Johnson Express Inn - Williams
Ranked #17 of 29 hotels in Williams
3.0 of 5 stars 122 Reviews
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122 reviews from our community

    Trip type
Traveller rating
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    35
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Date Rating
Livingston, Louisiana
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
“Keep looking...”
1 of 5 stars Reviewed 2 February 2012

On our vacation to the Grand Canyon, my boyfriend stayed here because I've had enjoyable Howard Johnson experiences in the southeast, however this was one, as well as the other Howard Johnson near the Phoenix Int'l airport were awful. Smelled of curry and was VERY outdated. There were no elevators and we were on the second floor, so it was a pain to have to lug our bags up stairs. I would recommend paying a little more for a better quality hotel. Also, I'm not sure if it was here, the Rodeway Inn in Page, AZ, or the other Howard Johnson in Phoenix that we stayed at, but we also got bed bug bites all over our legs. Bad, bad, bad experience.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cardiff Wales
Top Contributor
82 reviews 82 reviews
Reviews in 61 cities Reviews in 61 cities
107 helpful votes 107 helpful votes
“Not As Bad As Some Reviews Make Out.”
3 of 5 stars Reviewed 30 December 2011
2
people found this review helpful

After booking the hotel on line and then reading some of the reviews I was a bit worried about our families one night stay at the hotel. However as I noticed if there is an individual problems it tends to affect the overall review written.
We booked the hotel as it is close to the Grand Canyon Railway Station and for this it is ideal. We had two adjoining rooms and they were reasonably comfortable, a small bathroom but no real problems. The dreaded under sheets make the beds to hot.
We used the swimming pool, the water was very clear and no problems seen.
With regard to the breakfast I would agree with previous comments the breakfast area is to small for the numbers expected to use it and the option is take it back to your room or dine out.
Having travelled in many areas of the USA I would say this is average for motel style accommodation.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Winona Lake, Indiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“messed up reservation”
3 of 5 stars Reviewed 25 October 2011

when we arrived at 4;30 AM HE HAD NO RESERVATION FOR US. we had paid our travel agent ahead but he charged us again. I was able to get that straightened out. Owner was friendly. no food available except for breakfast

Room Tip: cheap hotel. find another one
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  • Stayed November 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Las Vegas, Nevada
Top Contributor
60 reviews 60 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Awful management, bad experience”
1 of 5 stars Reviewed 3 October 2011
2
people found this review helpful

To be fair, I didn't even stay. My wife and I arrived and were pretty appalled at the neighborhood and the dinginess of the hotel. Since there is no street view to see it, it's on a side road off I-40 across from a used ATV lot.

However, it's the management that made this terrible. After deciding not to stay, I asked the attending clerk about canceling the second night. I was a hotel Comptroller so I understand no-show reservations and had no problem with the 1 night charge. The clerk says he can't access the system and that I have to speak to the GM in the morning.

When I call the GM, Mr. Patel, he informs me that I did not make it inside the 24-hour cancellation (because I had to wait until the next day) and after protesting, he re-states that I should have cancelled the day before (which his own clerk wouldn't do). When I cut him off to make ask him something, he tells me to "shut up and let him finish," at which point he just says the same thing. After the second time, I told him that if he needed the money so bad he could keep it, that I would rather just let other people know what terrible service they offered and that I would never recommend a place that tricked people by refusing to cancel the second day despite 24-hour notice.

It is well worth it to stay in Flagstaff at a good hotel and take the nice drive up US180 to the Grand Canyon than to stay in a rudely staffed dump like this one.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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SOUTHAMPTON
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Never Again”
1 of 5 stars Reviewed 12 September 2011

where do you start, we were staying in the usa for 4 weeks and this i'm sorry to say was the worst hotel i have ever had the pleasure. after a hot and sticky 5.5hrs drive we were all looking forward to a nice dip in the pool. it was green reception claims it was ok to swim in and just had a problem with the towns water!!! well my pool at home you keep filled all the time so no towns water is going to change that more like lack of maintenance/chemicals . with all the walking you do on holidays like this you need a good night sleep to recharge your batteries ready for the next days heat and hiking. i woke up feeling worse than before bad back jesus was on pain killers for the next couple of days. and to finish off breakfast room was tiny 4 table to serve over 50 rooms!!!!! garbage sort your self out its a disgrace

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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Additional Information about Howard Johnson Express Inn - Williams

  • Williams Howard Johnson
  • Howard Johnson Williams
Address: 511 Grand Canyon Rd, Williams, AZ 86046
Price range (per night):* INR4,425 - 7,113

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