We actually booked two other hotels and cancelled them before booking this one and we were SO glad we did! This hotel is ideally situated just a few minutes from the Polar Express in a quiet location away from any train noise. They have a nice snowy area behind the hotel which would be great for sledding and playing in the snow. There is also plenty of parking including handicapped.
The room was clean and a good size, quilts on the beds were a nice touch and thick sheets made for a comfortable night. The bed was a little firm for my taste, but that's more of a personal preference thing. We stayed with two children and unlike many hotels we have stayed in, I was not afraid to let them run around barefoot!
The front desk staff was extremely accommodating, and offered us a room on the lower floor and close to the back entrance doors since I was hobbling around after recently having had knee surgery, so that I wouldn't have to walk upstairs or very far to my room.
The breakfast choices were adequate for being included in the price, and we took advantage of the breakfast which included muffins, toast, fresh fruit, cereal, donuts and waffles, as well as various beverages. My only complaint was that the toasters could do with being replaced - they didn't do a good job of toasting the bagels.
The only other complaint was very thin walls - we could hear everything going on in the next room, but we were lucky to have considerate neighbors and it didn't go on late into the night or early in the morning. It's a no-frills hotel - don't expect the Ritz, but for families doing the Polar Express (which, by the way, we found highly disappointing) it's a perfect choice, good price and customer service.
The pool looked clean and large - although we didn't get a chance to swim in it.
Everything was clean and we would definitely stay here again if we came to Williams. For the price, you can't beat it. Having the Denny's next door was nice but the service in the restaurant was not great. Still, you get 10% off for staying in the hotel, which we appreciated also.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 January 2012
Thank you for your kind review. We are always happy to hear from our guest and to help improve our hotel by their feedback, such as yours. We hope to see you next year during Polar Express and any other time you may come to Williams AZ.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC