After a less than happy experience the first time around...we thought we'd give them another chance- they blew it we wont be back....this campground is noisy- I- 40 is right in front of koa which means most if not all sites will be effected by noise- but especially the ones in the front part of the round cicle of this facility, not to mention the train noise that is an ever constant in the Northern Az area...the campground is circlular hence it's name(look at a map of the campground online) but the roads inside are all gravel, not to mention the entire campground is slopped down toward the road (i-40) makes is difficult at best to get a nice level rv/trailer. We had advanced reservations for a site with electric and water and checked in FRIDAY early afternoon.. campground still pretty wide open at this point- they stuck us in the front row of the campground right in front by I-40...since we had stayed there (KOA) once before and knew the traffice noise could be a problem in this space (134) so we had asked to be moved tback o a different site upon check in. It was a holiday weekend and they told us they were full and their policy was to NOT MOVE PEOPLE AROUND. EVEN Though we were there checking in - physically in front of them.... they told us "we're entirely booked, those sites were assigned already to peolpe that were checking in but not until SAT...- well you guessed it, needless to say Saturday afternoon came - no people checked in --the 4 sites next to us were empty as well as many other sites in the park for that matter.. So- Hubby went up to again asked to be moved.. they said same thing.... "full, people assigned sites already, policy, holiday weekend"... blaa, blaa, blaa.... long story short- we asked a 3rd time to be moved ..and by 8p.m. SUNDAY night a few people had checked in to the 4 sites immediately beside us... the campground has several great ammenities--- but the lack of "customer oriented service"... means we will not be back. We gave them a second chance - they blew it- we wont be back.
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