Charming hotel and lovely staff. Nothing compares to waking to the incredible view of the lake and volcanoes. The rooms are spotless and the food exquisite. Very calm place to relax and gather and catch your breath. Highly recommend it, incredible experience.

I have been going to Lomas for about 5 years...and have probably been there at least a dozen times. As a Canadian living in Guatemala City, it is the perfect reprieve from the craziness of the city, the crime, the pollution... I have stayed in several other places around Lake Atitlan and elsewhere in the country, and Lomas de Tzununa is by far my favourite. I have gone with my teenagers as well as with other friends and families, and we all enjoy it immensely. During the first few visits, we explored the area -- hiking, taking the public boat to visit other villages around the lake, horseback riding... Now, we go to escape the hectic pace of everyday life, and take books and playing cards for some well-deserved down time together as a family. The kids enjoy also playing chess on the massive outdoor board, as well as going out in the kayaks for a paddle.

The rooms are simple and spotlessly clean, with decent mattresses. There are breathtaking views of the volcanos and the lake from the balcony. I can't think of a better start to the day than waking up in the morning to that magnificent view. The entire property reminds me of a Swiss chalet - light pine, lots of light, clean lines, simple design.

The menu in the restaurant is simple but well-prepared, with vegetarian options. The fried cambembert with carmelized onions, caprese salad, steak with peppercorn sauce (they know what medium rare means here), grilled lemon chicken, and pepian (local speciality) are among our favourites.

The Steps. No-one has to race to get to the top, and there are places to stop and rest along the way, with a bench to sit on and a view to enjoy. Visitors are often unaware of the effects of altitude - and Lake Atitlan is at over 5000 feet. The hotel staff -- who are aclimatized as well as in better physical shape than most of the guests -- will happily carry guests' bags. They are paid staff members, and furthermore, guests should tip as they (hopefully) would to bellboys of any hotel elsewhere in the world (either directly, or in the tip box located in the hotel). Honestly, I would climb double the number of steps for the vista and tranquility awaiting me at the top.

The staff members (who are from the village of Tzununa down the hill) have not changed since I started going there five years ago -- which is significant in an industry with high turnover. The owners treat their staff with respect, as well as contribute to initiatives to help the local population -- including setting up the first and only library in the village, promoting local artists, among other things.

Bottom line: A delightful, small, well-run property with unparalleled views of the lake and the volcanoes, whether from the room, the pool or the restaurant. Decent food, lovely staff, helpful owners. I can't think of a better place to read a book, enjoy languid conversations and appreciate life. Not a good choice for people who need action and entertainment; for me, the absence of those is precisely what makes Lomas de Tzununa such a special place.

Lomas de Tzununa provides a wonderfully relaxing spot with excellent views over the lake. Service is generally good, and amenities acceptable. Prices are relatively high for Guatemala, which drove down my rating. The 350 stairs up from the lake should be better communicated. Although some of the mayan staff will carry your luggage up from the lake I am not sure I totally agree that this is proper treatment of staff - by Canadian standards, at least. They will send a car to pick you up at the Tzununa public dock, but they do not advertise that well and don't seem too pleased about it.

I appreciated avoiding San Pedro and Panajachel as I definitely enjoyed Atitlan as a relaxing, natural destination (with side trips to villages) without too many other tourists and expats. Lomas offers this.

We arrived to this place looking for a comfortable and peaceful place, away from the Panajachel area where all the tourists and backpackers stay in the Lago Atitlan area stay, but this place was neither comfortable nor peaceful. It was actually silent, boring, deserted. Even though I suspected we would have to take a boat to the hotel, I was not made aware prior to arriving that in order to make it from the lake shore to the hotel, We had to go hundreds, and I mean hundreds of steps of an extremely inclined hill. My husband is a very athletic guy who works out every day, and even he was out of breath. The solution for the hotel was to provide a Mayan guy to haul our suitcases up (which he did very fast and seemingly easily), cause there is no way we were going to do it.

Once we checked in, we were directed to our room, a very spartan cabin with the best view in the world. The cabin had a simple shower with a window that had been left open where scary looking two-inch black crickets, spiders, and other bugs had come through. The balcony had two chairs and no table. The room had a bed and two night stands. We tried to find a place to put our suitcase to keep the bugs from getting into our cloths, but there was no other place than the floor.

The hotel is very small and the view from the tiny and forgettable pool was phenomenal. The restaurant has bland food but the employees (the Mayan people) are just as sweet and helpful as they can be. They are this place's saving grace along with the view. Would I go back to this place? No, not really. Neither would I recommend it to anyone. It is a nice place, is just that nice yet forgettable, has never done for me.