We booked a 2 bedroom suite through Expedia in November for a 2 night stay at the end of December 2011...we paid in advance to get the slightly discounted rate.
We arrived and they told us the hotel only has one 2 bedroom suite and it was unavailable because it was being renovated from an August 2011 storm...we arrived December 29, 2011...how long does it take to reno/fix one hotel room?

I asked why they would allow a room to be booked (and paid for) that was unavailable?
They claim it's not their fault, it's Expedia's fault and they couldn't do anything about it.
I suggested that they notify Expedia that the 2 bedroom suite is no longer available so they stop booking it and they seemed uninterested and that it kept saying wasn't up to them....not sure how that process works, but I would think the onus is on the hotel to let Expedia know when a room is no longer available.

After some complaining they offered us a second room for an additional $100/night...we had already paid $250 a night. We declined, I didn't think we should have to pay more money. They weren't willing to credit us on the $250/night room so why would we give them more money?

The hotel had a continental breakfast with some additional warm items, but all 3 mornings we were there they ran out of stuff and were almost taking the cutlery out of your hand to get you out of there right at 10.

We were there 2 nights/3 days and housekeeping didn't come once..when we told the front desk she said "ok, I'll give her hell when I see her"...we asked if we could have the room cleaned and were told no, there's only one girl that cleans and she was already gone home.

the staff wasn't very friendly or helpful, the only reason we stayed there was because it was a newer hotel, but newer is not always better.

we spent 12/23-27/2011 in Yuma helping Mom & Pop out. decided we would spend time in Tombstone. so we headed out on what is actually a looonng drive. by the time we got to Tombstone we were truly tired. thinking(or not) that people would be at home thru the holidays(like us), we made no calls or reservations. we got to the reception area thinking we were all set...WRONG! first ?,"reservations". there was no room at the inn for us. and we saw no signs of a manger anywhere! these adorable women went to work immediately to locate ANY room that could be available for even one night. and they found one. it was a miracle as far as we were concerned. the room was clean, smelled good, double beds meant i could watch tv as husband didn't really have to. everything worked well. had several pillows on each bed and beds were totally comfortable. bathroom was separate with door which is appreciated. well lit parking area. we enjoyed a light breakfast before we ventured into town to enjoy the day. we were just pleased as punch with this hotel.

Prepaid our stay through Expedia 3mnth in advance, upon arrival they would not honor reservation. Called Expedia and they confirmed we were pd, in the AM upon check out they tried to chg us again. Very shady, beware, check & double check. Room was smelly, staff was rude, breakfast was great which was about it. Talked to numerous folks staying downtown with much better results. newer dose not mean better, book somewhere else!

hotel was nice, it was being worked on at the time due to damage from a bad storm, but thats understandable. it was very basic, clean, and the staff were very nice. tombstone was creepy not in a ghost way, but in a creepy locals way. they werent mean, but werent very nice either. They all starred and wondered what our purpose was. the next day however, it was fine. the bar workers and the workers in the tourist industry were nice and extremely helpful. overall it was worth stopping. The hotel is a good quality place for a decent price.