After reading reviews about this hotel and it being recommended to me by a co-worker, I decided to check it out. The lady who checked me in was very nice.
The interior of the hotel is kind of old and the hallways seemed a bit dingy and not very homey. The room I was in was very large, with a couch and a small back bedroom, with a tv in the living room and bedroom. However, I did notice that the bathroom did not have a door, or if it was a door, it looked like a sliding door, but I could not pull it out.
But my biggest problem with the room was that the air conditioner did not flow into the bedroom. There is only one unit, which is in the living room, but no unit in the bedroom. There is a fan vent and I was told, after reporting the air issue, that the fan would blow air into the room after a few hours. So I left for a while to get some groceries and upon returning, the bedroom was still pretty hot and no air was flowing into the room. I called the front desk and spoke with a different lady. She was very nice as well and came up to the room to check out the problem. Nothing could be done about the air and maintenance was not available until Monday. I could not deal with a hot bedroom all weekend. There were no smaller rooms available until the following week. All that was available was a handicapped room, which I did not feel comfortable taking. So I decided to check out.
I appreciate the staff at Homestead trying to accomodate my needs while I was there. I am not sure if I will stay there again, but if I had to, I would get a smaller room without a bedroom.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 November 2010
Caramelboo –
Thanks very much for reviewing your stay with us. Although I am glad to read that you enjoyed the service, I was disheartened to read that a problem with the air conditioning prompted you to check out. In the event that an issue such as yours arises, we typically have a maintenance person who is capable of fixing the problem. If it happens to be the case that no such resource is available, we provide our guests with an alternative room. Please accept my deepest apologies that we were unable to remedy the problem with yoru air conditioner. Regarding the bathroom entrance, I am sorry that it presented some difficulty; please know that our staff is eager to help you in these sorts of situations.
I do hope that the next time you are in the Phoenix area, you will consider giving us another chance to prove how committed we are to your satisfaction. Please don’t hesitate to reach out to us directly, or contact us through our website, should you have any further concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC