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Sheraton Phoenix Airport Hotel Tempe – reviews, photos

3.5 of 5
1600 South 52nd Street, Tempe, AZ 85281
Hotel amenities
Sheraton Phoenix Airport Hotel Tempe
Ranked #13 of 47 hotels in Tempe
4.0 of 5 stars 258 Reviews
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258 reviews from our community

What travellers say about this hotel
  • Pool area(9)
  • Very nice(5)
  • Very comfortable(4)
  • Club level(4)
  • Front desk staff(3)
Traveller rating
    111
    79
    35
    16
    17
Only show reviews for Family (38) | Couples (66) | Business (91)
Date Rating
Blaine, Minnesota, United States
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Good Value for the Price”
4 of 5 stars Reviewed 12 February 2012

I stayed at this hotel for a seminar that was held in the conference rooms there. I would classify the hotel as a good, middle-of-the-road hotel with good guest amenities and services. The hotel rooms are currently being renovated (the upper floors have already been done) so some rooms may seem old, but the lobby and conference area were very nice. The staff was very helpful and noted any concerns I had during my stay (I noted problems with the workout equipment and they addressed these with maintenance staff right away-although they were not fixed by the time I had departed). The hotel has a good shuttle service to the airport and is in a safe neighborhood so having children along is no concern, especially in the pool area. The online photos don't give much detail but the pool is in the middle courtyard of the hotel. this makes for a safe place for children to play and run around while the adults relax and enjoy a cocktail.

Room Tip: Ask for an room facing the courtyard. There is a lot of truck and traffic noise on the out-facing r...
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Imaginedoc about Sheraton Phoenix Airport Hotel Tempe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Donaldson, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review
17 February 2012
Imaginedoc,

Thank you so much for taking the time to tell us how we did during your stay! As you saw with the construction of our much anticipated fitness center we are continuously trying to improve ourselves. We are also glad that you were able to relax a little bit in the pool area where Fire + Spice serves delicious cocktails and food.

We hope to see you again soon!

Matt Donaldson
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasilia, DF
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“NEEDS IMPROVEMENT / RENOVATION”
2 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

The hotel needs a renovation. I couldn`t have a good bath due to the low shower pressure.
In terms of location just the airport is close to it. You won`t find anything else around.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Lacbras about Sheraton Phoenix Airport Hotel Tempe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Donaldson, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review
17 February 2012
Lacbras,

It truly saddens me to see that you did not enjoy your stay with us. I’m so sorry that you were not able to take a good shower during your stay. We would love to see you again soon, and hope that you would give us another chance to show you how wonderful our hotel really is. I would invite you to reach out to me personally before your next stay.

I look forward to hearing from you soon!

Matt Donaldson
Assistant Front Office Manager
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Las Vegas, Nevada
1 review
“Great experience... Highly recommended”
5 of 5 stars Reviewed 1 February 2012

I booked this hotel a mere 2 days in advance and received an excellent price via a 3rd party booking website. Check-in and check-out were a breeze and the customer service was excellent. The location of the hotel made it easy to commute to other parts of Phoenix (and suburbs) and return to the hotel at night. Parking was convenient and close and the hotel had excellent amenities.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steve_from_Las_Vegas about Sheraton Phoenix Airport Hotel Tempe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Donaldson, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review
3 February 2012
Steve_from_Las_Vegas,

We truly appreciate you taking the time to let us know how we did during your stay! I am glad that you were able to find such a great rate on such short notice. I’m sure it only added value to that rate when you were able to experience the speedy yet friendly service, and also our convenient location. Come back and see us next time you are in Phoenix!

Matt Donaldson
Assistant Front Office Manager
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1 review
“Awesome service!”
5 of 5 stars Reviewed 31 January 2012

Mary at the front desk was incredibly helpful and Jesse Hogan went above and beyond the call of duty to make sure everything was perfect. My will be unforgettable in the best way. Thank you to you both!

  • Stayed February 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Uhhh_kyle about Sheraton Phoenix Airport Hotel Tempe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Donaldson, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review
3 February 2012
Uhhh_kyle,

It makes me so proud to be part of the same team as Mary and Jessie. Each of them provides wonderful examples of the best customer service each and every day. I certainly hope you come back soon to see both of them soon!

Matt Donaldson
Assistant Front Office Manager
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Washington DC
Top Contributor
58 reviews 58 reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
“This is a fine place to stay”
3 of 5 stars Reviewed 29 January 2012

Stayed one night, arriving VERY late (thank you Todd and Sheraton for the prompt airport shuttle pickup). Room was fine, check in painless. The restaurant menu looked interesting, but checked out VERY early, so did not get to investigate. This seems like an average to above average place. Room was clean, no complaints.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rowingman about Sheraton Phoenix Airport Hotel Tempe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Donaldson, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review
3 February 2012
Rowingman,

Thank you for taking the time to give us such wonderful feedback. Todd is an awesome team member and we are certainly lucky to have him. It sounds like you enjoyed your stay but did not get a chance to enjoy our Fire + Spice restaurant. I hope we see you again soon and that you have more time to enjoy our signature amenities!

Matt Donaldson
Assistant Front Office Manager
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Additional Information about Sheraton Phoenix Airport Hotel Tempe

  • Sheraton Tempe
  • Tempe Sheraton
Address: 1600 South 52nd Street, Tempe, AZ 85281
Price range (per night):* INR5,209 - 10,530

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Sheraton Phoenix Airport Hotel Tempe
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