I read positive reviews about this hotel, and I was overall pleased. Somehow I missed that rooms have an outside entry--as a general rule, I don't stay in that kind of hotel for safety reasons. Once I settled in, I felt safe in the area, and I was glad to have a room towards the back of the property. The room itself was pretty clean and modern, just showing a bit of wear and tear. (Layout can be confusing, but by the end of the trip, I could find my room quickly. Ha!)
The service is the BEST. Everyone does what they can to help--that positive energy was very visible and appreciated.
Breakfast is good, but the service there can be slow. The current breakfast area is cramped, but I hear it will be improving soon. Great food, though the potatoes were disappointing (tasted old on some mornings).
If you reserve a shuttle, be sure to follow up and make sure it's reserved. Had some issues with that, but again, service was good and those issues were resolved.
A good area and fine hotel--think I would return.
Room Tip: Choose the back area for quiet sleep.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 December 2011
Dear Lovelaughtravellive......I want to thank you for taking the time to post your comments on Trip Advisor about your stay with us. Also, I'm glad you found the comments of others matched your experience. I think our service is the BEST and that our team here "gets it." As I'm sure you have read below and in my previous responses, the breakfast area is a pinch point but change is on the way with significant renovations and upgrades planned for this area of the hotel the spring 2012.
So thanks again. We look forward to seeing you back at the hotel in the near future.
Peter Cowley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC