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Days Inn and Suites Surprise – reviews, photos

2.0 of 5
12477 W. Bell Rd., Surprise, AZ 85374
Hotel amenities
Days Inn and Suites Surprise
Ranked #6 of 7 hotels in Surprise
4.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    6
    12
    3
    1
    2
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Great place w/the worst cable stations”
4 of 5 stars Reviewed 27 December 2010

I liked this place for a variety of reasons: the front desk staff was very friendly and helpful; and the cleaning crew was A++; both groups work very hard. It's not easy work, so I thank them. Rates were great too: $52/night plus tax; well worth it. However, there were two things that they should improve:

CABLE STATION LINEUP: you could not acess the stations that were listed; the message was channel not available; and the front desk didn't give a list of the stations that were available untill you asked; isn't that a given? And oh, the stations that were available: awful, awful and more than awful. There was one C-Span station; how many times could I listen to the Dept. of Transportation discuss distractions while driving. Help. And the movie channels they had all had commercials; come on, there are good movie channels out there w/ocommercials: Turner Classic Movies, IFC, Sundance; and there was only one PBS channel you could access; the other one wasn't accessible. Help; I'm not against the Housewives of Joliet, IL; I understand TV as escape; is there no culture in Surprise? I have to go back tonight; help me. Only one more night.

Lastly, breakfast: after 5 days, I need some diversity and will be going to a restaurant tomorrow; the breakfast is average; boy how I wished for scrambled eggs and some more hot food; they had waffles you could make which was nice; but no fresh fruit toppings; re the fresh fruit: bananas, please; and there are more apple varieties than red delicious. And please have a real knife to cut the oranges; and when strawberries are in season, please have them also.

That's it; I would recommend w/reservations if they make changes.

  • Stayed December 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baton Rouge
Senior Contributor
37 reviews 37 reviews
Reviews in 20 cities Reviews in 20 cities
55 helpful votes 55 helpful votes
“Unbelievable deal!”
4 of 5 stars Reviewed 31 July 2010

Our family of four stayed at this hotel in July of 2010. It was a fantastic deal! We had a very spacious room with 2 queen beds, microwave oven, refrigerator, coffee maker, and a nice bathroom with plenty of counter space for everyone's personal items. The hotel was clean and neat and well constructed (and this made for a quiet hotel overall). The breakfast was OK--nothing to brag about. They had cereals, a waffle maker, boiled eggs, good coffee and good orange juice, plus an assortment of muffins, danish, and bagels. This was, of course, included in the price of the room. We would definitely recommend this hotel and would stay there again if in the area.

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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grants, nm
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Very clean and the staff are very hospitable”
5 of 5 stars Reviewed 8 October 2009

Very clean, there is a continential breakfast, restaurants conveniently located, swimming pool with jaquzzi that opens early and closes late. Rooms are very nice for the price.

  • Stayed September 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMDISUPRISE, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review
1 June 2010
Thank you for taking the time out of your schedule to complete a guest review for your recent stay at our hotel. We appreciate your time as we use your opinions to focus on what needs to be done at our hotel to make every guests stay more pleasant . We recenlty completed our hotel updates and we hope that someday in the future you will use us again whether yuor coming to Surprise to visit the aquatic center, come for spring training or just visit family we look forward to seeing you.

Thank you
Guest Relations
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US of A
1 review
“Don't expect too much”
2 of 5 stars Reviewed 15 February 2009

Don't expect great service, in fact, don't expect even good service. Early reservations through the motel don't necessarily mean that you'll get what you asked for. They are doing some repairs, which they really need, but failed to mention that when we made reservations. Family members were on different floors. The price is good, the location is good, but the rooms and service are lacking. Don't expect too much and you won't be disappointed.

  • Liked — location
  • Disliked — service
  • Stayed February 2009, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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GMDISUPRISE, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review
1 June 2010
Thank you for taking the time out of your schedule to complete a guest review for your recent stay at our hotel. We appreciate your opininon as we utilize these issues to make imrovements as needed for our hotel. As of january 2010 we have completed our interior remoldeling. We do apoligize for the miscommunication regarding our remoldeling to the hotel, we have made some changes to our staff and have added additional training. We do hope that the rest of your stay to Surprise AZ was pleasant.
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San Juan, Puerto Rico
Contributor
14 reviews 14 reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“Good Place, Great Price”
4 of 5 stars Reviewed 22 April 2008
1
person found this review helpful

Stayed there for the weekend of the NASCAR race (April 11-13). Booked the room with 3 queen beds and it was very spacious and comfortable. Bathroom was also roomy. Did not spend much time in the room, but you can't beat the price. The beds and pillows are ok. Room was kept clean and there were plenty of towels, although they are threadbare (but they get the job done).

The walls are a little thin, and you can hear the outside noise, although it's not enough as to keep you awake. The staff was excellent. Very friendly service. The breakfast was basic (waffles, pastries, cereal, coffee and orange juice) but there was plenty and it's included in the cost.

All in all, it's a very good place to stay, and the price is even better!

  • Liked — Room size and cost
  • Stayed April 2008, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMDISUPRISE, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review
1 June 2010
Thank you for taking the time out of your schedule to complete a guest review for our hotel. As of January 2010 we have completed our interior remoldeling. Remodel included new carpet, rooms completely repainted, bathrooms renovated, all new linen and much more. So next time you come to Arizona for nascar come stay here in Surprise at the Days inn and suites and enjoy our newly remodeled hotel.
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Additional Information about Days Inn and Suites Surprise

  • Days Inn Surprise
  • Surprise Days Inn
Address: 12477 W. Bell Rd., Surprise, AZ 85374
Price range (per night):* INR2,969 - 4,985

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