After reading reviews from good to bad about this establishment, I tend to think that people expect too much from a hotel that is reasonably priced. My children (in their 20's) and I stayed there for several days while visiting my mother in her retirement home in Sun City West over Christmas and were well-satisfied. In fact, if we go back this Christmas, we will stay there again. Our room was pleasant, clean, and the beds comfortable. The breakfast had a lot of items and was tasty, and there was an assortment of tables in a sunny dining area. The lobby was attractive, with high ceilings, and was decorated for Christmas, so it had a homey feel. I felt the staff, though they had to work holiday shifts, was very pleasant, efficient, and welcoming. As someone else mentioned, they also have a lot of toiletries available, should you have forgotten something, which I did, unfortunately. The pool was extremely clean and well-heated, as was the Jacuzzi, and it was so lovely to come out in the mornings and relax poolside. I also had no complaints about the cable, nor did my children. One amusing thing that my daughter pointed out was that there are many paintings in the building that are just like each other. If that is a complaint (which it isn't, by the way), then it is a very amusing one, as we thoroughly enjoyed playing, "Spot the Double Painting."
Over all, I think this hotel is an excellent value and is well-located for eating establishments and shopping. As I mentioned, I would gladly stay there again, and will.

We only stayed 3 days, but we felt the employees were eager to make us comfortable right from the get go. They gave us free toiletries we had run out of or forgot, maps & directions to various locations, and were always friendly and considerate. The breakfast each morning was delicious ( homemade waffles) and the price was a real bargain! (only $47.00 a night.) The only downside was that the wireless Internet was not accessible.

Don't go NEAR this place...They defrauded my Credit Card...spent 3 nights at $59 per night...Total $205.05....My Card was charged that amount PLUS $282.48 on the same date...NOW I have to go through a BIG hassle to get my money back!!

The Days Inn Surprise has had a recent renovation and looks great. Great location if you are visiting Sun City. Arizona is all non-smoking in hotels now. If you don't want a room with that leftover fiend smell, then it's important you stay at a new hotel or one renovated recently. This hotel fits that bill. The manager was great. They have a 3 queen room, which is great for our family of 5 visiting grandma and grandpa in S.C. West. The price was great too!