I'm not a picky traveler, trust me. I travel a lot so I'm used to many different experiences and am rarely surprised however, the desk clerks at this hotel have succeeded in sucking the hospitality out of the hospitality industry that they are a part of. I stayed at this hotel for 6 days and nights and passed by the front desk at least four times each day. The first couple days I would initiate conversation with a "hi" or "good morning." The rest of the days I said nothing and walked by unnoticed. Was never greeted or felt welcome - sometimes there were four folks behind the counter and they all seemed more interested in chatting among themselves than treating the guests to a pleasant experience. This is the first time I will not return to a hotel based solely on the desk staff. Hope they shape up or ship out.
By the way, this hotel permits animals so the rooms stink like dog urine.

I've traveled to the area once a month over the last couple of years. A previous reviewer is right that all hotels are basically setup for the Military per diem rate. There are no 4 star hotels in the area, no matter how long you look. Having said that, this is the best nights sleep and cleanest hotel I've stayed at in town. The front desk staff was also the friendliest with the best smiles. Will definitely stay here next month and many months to come.

Fairly new motel...very clean, tidy. Staff was exceptional- accomodating and friendly. Great brekfast. very comfy beds, good sheets!
Only negatives...if you are considering this or any other hotel in SV, you will be wise to make reservations in advance of your visit. We made some for the weekend, visited another part of the state, then returned to SV in hopes of staying at the same place...but some military exercise at near by FT Huachuca left no vancancy(s) all over town! Dont assume since this is in the middle of nowhere that there'll always be rooms available. Overall, a very nice motel.

This was our second stay at this hotel. It is your basic Holiday Inn Express. Room size was fine - no sense of claustrophobia. No in room safe but spacious refrigerator as well as a microwave. Bed & linen passable and nothing special. Adequate drawer space. Bathroom OK except for a very weak shower head. Adequate towels and counter space. No sink outside of the bathroom. Good closet space. TV channel selection very good. Generally quiet. Good mirrors. Breakfast included with lots of hot items. Parking free with lots of space and night lighting. Staff friendly and helpful. No WiFi but network cable loaned for free internet access; apparently they had trouble with getting WiFi to work in the past. Cleanliness not as good as last year but acceptable. Another reviewer complained about bugs in the room. We were paranoid when we arrived and looked everywhere in the room and found no bugs.