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Holiday Inn Express Sierra Vista – reviews, photos

2.5 of 5
1902 S. Hwy 92, Sierra Vista, AZ 86535
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Holiday Inn Express Sierra Vista
Holiday Inn Express Sierra Vista
Holiday Inn Express Sierra Vista
Holiday Inn Express Sierra Vista
Holiday Inn Express Sierra Vista
Holiday Inn Express Sierra Vista
Ranked #16 of 20 hotels in Sierra Vista
3.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    11
    8
    3
    1
    6
Date Rating
Newton Falls, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Unfriendliest Desk Clerks I've Ever Seen”
1 of 5 stars Reviewed 22 July 2011

I'm not a picky traveler, trust me. I travel a lot so I'm used to many different experiences and am rarely surprised however, the desk clerks at this hotel have succeeded in sucking the hospitality out of the hospitality industry that they are a part of. I stayed at this hotel for 6 days and nights and passed by the front desk at least four times each day. The first couple days I would initiate conversation with a "hi" or "good morning." The rest of the days I said nothing and walked by unnoticed. Was never greeted or felt welcome - sometimes there were four folks behind the counter and they all seemed more interested in chatting among themselves than treating the guests to a pleasant experience. This is the first time I will not return to a hotel based solely on the desk staff. Hope they shape up or ship out.
By the way, this hotel permits animals so the rooms stink like dog urine.

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jimbo247 about Holiday Inn Express Sierra Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1902manager, General Manager at Holiday Inn Express Sierra Vista, responded to this review
25 July 2011
We appreciate the time you took to tell TripAdvisor of your experience at the Holiday Inn Express Sierra Vista. Our team sincerely wants our guests to enjoy every aspect of their stay . I am sorry to read that yours was less than you had hoped. We want you to know that we take your comments seriously
We will take your critique to heart and work to improve guest awareness and friendliness and we hope in doing so that you will give us another chance!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sartell, MN
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Best hotel in Sierra Vista”
5 of 5 stars Reviewed 17 July 2011
1
person found this review helpful

I've traveled to the area once a month over the last couple of years. A previous reviewer is right that all hotels are basically setup for the Military per diem rate. There are no 4 star hotels in the area, no matter how long you look. Having said that, this is the best nights sleep and cleanest hotel I've stayed at in town. The front desk staff was also the friendliest with the best smiles. Will definitely stay here next month and many months to come.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Gotta_Travl_Lite about Holiday Inn Express Sierra Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountainburg, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“the waldorf astoria of sierra vista”
5 of 5 stars Reviewed 23 August 2010

Fairly new motel...very clean, tidy. Staff was exceptional- accomodating and friendly. Great brekfast. very comfy beds, good sheets!
Only negatives...if you are considering this or any other hotel in SV, you will be wise to make reservations in advance of your visit. We made some for the weekend, visited another part of the state, then returned to SV in hopes of staying at the same place...but some military exercise at near by FT Huachuca left no vancancy(s) all over town! Dont assume since this is in the middle of nowhere that there'll always be rooms available. Overall, a very nice motel.

  • Stayed July 2010, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mulebrother about Holiday Inn Express Sierra Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1902manager, Manager at Holiday Inn Express Sierra Vista, responded to this review
22 September 2010
Thank you so much for your kind words regarding a recent stay in our Express. It is our hope that each of our guests has a comfortable, pleasant, memorable stay when visiting us!
We look forward to welcoming you again in the very near future!
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New Mexico
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Functional no frills well located hotel”
4 of 5 stars Reviewed 13 August 2010
2
people found this review helpful

This was our second stay at this hotel. It is your basic Holiday Inn Express. Room size was fine - no sense of claustrophobia. No in room safe but spacious refrigerator as well as a microwave. Bed & linen passable and nothing special. Adequate drawer space. Bathroom OK except for a very weak shower head. Adequate towels and counter space. No sink outside of the bathroom. Good closet space. TV channel selection very good. Generally quiet. Good mirrors. Breakfast included with lots of hot items. Parking free with lots of space and night lighting. Staff friendly and helpful. No WiFi but network cable loaned for free internet access; apparently they had trouble with getting WiFi to work in the past. Cleanliness not as good as last year but acceptable. Another reviewer complained about bugs in the room. We were paranoid when we arrived and looked everywhere in the room and found no bugs.

  • Stayed August 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Trogons about Holiday Inn Express Sierra Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Bugs in my bed”
1 of 5 stars Reviewed 21 July 2010
2
people found this review helpful

My first night felt refreshing. Nice room, nice bed, 2 TVs etc... I returned the next night after work and there was a dead bug on my bed. The bed was made but there was a clearly a dead bug at the foot of my bed. I wiped it away and thought nothing of it and even told myself "This must be the season" I tried falling asleep but had trouble falling asleep. I got out of bed and as I uncovered the blanket to get out of bed, there was a live bug crawling near my waist. I called the front desk to ask to be switched to another room but the male voice that answered the phone told me in the exact words "We are all booked up tonight. I'm sorry about the bug problem but there is not much we can do. Maybe I can send up some bug spray and you could use it to solve the problem. The woman next to your room had the same problem and we moved her to the room next to her but she still had the same problem." While he was suggesting the bug spray he chuckled a bit... not sure how to take that but I didn't find that very nice. I have no intention to stay at the Holiday Inn Express in Sierra Vista, AZ anymore. Attached to my review is a pictur eof the bug I found near the air conditioning system. After swatting away the other bugs I could not find them anymore.

  • Stayed July 2010, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask seanmao858 about Holiday Inn Express Sierra Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1902manager, Manager at Holiday Inn Express Sierra Vista, responded to this review
22 September 2010
First of all my sincere apologies for the upset to your stay. Be assured this is not something that is standard to our operation. We do employ a local exterminator on contract and are diligent in our prophylatics regarding pests.
You were correct when you assumed that these bugs (commonly referred to as 'water bugs'), were part of a season known as the Monsoon season. here in Southern Arizona. Since this visit we have taken extra care to ensure that no more of these 'visitors' joined our guests during their stays.
Thank you for taking the time to share your experience with TripAdvisor. These reviews help us in our endeavor's toward excellence in every guest's experience.
We hope you'll come back and give us another chance.
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Additional Information about Holiday Inn Express Sierra Vista

  • Holiday Inn Sierra Vista
  • Sierra Vista Holiday Inn
Address: 1902 S. Hwy 92, Sierra Vista, AZ 86535
Price range (per night):* INR6,049 - 9,186

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