Although we are loyal Hilton Honors members, we chose this hotel over the local Hampton because of the TripAdvisor reviews. Although I spoke with the Hampton Sierra Vista manager about the bad reviews, who assured me that those customer experiences took place under the previous management, I had to use my instincts and go with the hotel that was rated the best for safety, friendliness and service. Sierra Vista is in the middle of "nowhere" and the most ideal place to stay close to Tombstone, which only has motels.
Although the Gateway Suites is probably the equivalent of a Comfort Inn, it has an elevator, clean indoor pool, and a very nice man who offers each guest one free drink each night, whether it be soda, wine, water or beer. The front desk hostess was always eager with local information, but there is no "delivery service" for things like extra towels or pillows - you have to get it yourself at the front desk.
The rooms were clean, but the decor could use updating. The comforters are the standard "motel" coverlets, and it was hard to get the temperature right in the room. The "suite" is a bed separated by a 2 foot knee-wall and a pullout couch, and the AC unit has a permanent deflector mounted on it. The air goes over the top of the bed and over to the couch area, so I was warm all night, and my child was cold. The bathroom area is pretty standard, no frills, the shower heads are really poor, and there isn't much room to move around the bathroom area. However, the little toiletries are nice, and we felt safe in the hotel and there were no problems.
The hotel is expensive for what it is, priced the same as some of our stays at Doubletrees or Embassy Suites, but that's because there isn't much to choose from of a "high" caliber in Sierra Vista. Even with our AAA discount, the hotel was among the highest rate we paid on the road.
However, the proximity to Tombstone was great, and we had plenty of choices for food each day. We did not eat breakfast in the hotel, so I cannot comment on that. The beds are hard, though, compared to other hotels, so I tossed and turned a lot.
The internet connection is terrible, so I can't imagine that this would bode well for a business traveler. Our family travels with no less than one computer per person, typically, so only one of us could be on the computer at one time, and even that connection was bad. You can have up to two computers on the "password" at a time, but you have a maximum of 4 GB or something of bandwidth total, so forget Facebook, blogging or watching movies.
When in Sierrra Vista, I would for sure stay here again, or I may try the Hampton to see how it goes, but the reviews are true, this place is probably one of the nicest places to stay in Sierra Vista, as the choices are rather poor, and it's best to go with a place that has been reviewed many times.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC