The rooms and grounds are absolutely gorgeous! In fact, my gentleman friend and I had intentions of making Adobe Graham Inn our annual vacation spot, until we had a rather rude and unprofessional encounter with Ron, the owner!
When we first arrived Ron greeted us. He was pleasant and showed us to our wonderful room, The Sundance Room! It was fabulous! Homemade cookies were placed on the bed, the fireplace was on and some romantic jazz music was playing on the CD player. My gentleman friend and I were quite pleased with the accomadations.
The next morning we woke up to the smell of a lovely homemade breakfast. The innkeeper served us in the dining area and she was an absolute doll. After breakfast we went hiking and came back to relax in wonderful room. However, something had happened to a breaker which affected three rooms in the inn, one of which was ours. The innkeeper did her best to fix it, but she was unable to get the electricity back. Ron, the owner, was out of town. The innkeeper offered us another room and we chose one of the villas. (We were the only people staying at the inn at this point and they only had two more reservations coming in the next day. ) As result, we ended up staying one night in the wonderful Sunset Villa. It was upgrade, but it wasn't our fault the electricity went out in room!
The next day, I assuming Ron was not happy with the innkeeper upgrading us to a villa. Guests who stay in the villa are supposed to have bread made in their room. I could get past that, but it would have been nice. However, I called and asked to have breakfast delivered to the villa. Ron was very nasty and down right rude when I made the request. He and his wife deliverd the breakfast and a terrible attitude. I tried to tell them how much I loved their place and how my gentleman friend and I planned on making this our annual vacation. Ron and Cheryl said nothing, barely made eye contact and acted as though they were appalled we had been upgraded! I guess they wanted us to stay in a room without electricity! My point is this, even if Ron was upset with the innkeeper for giving us an upgrade, he should have NEVER shown that displeasure with his guests! I belong to an exclusive country club back in Scottsdale and my golfing buddies love to take weeknd trips to Sedona. I was going to highly recommend this place to all of them, plus to my many, many friends and former colleagues in the broadcast television industry. (I only mention this because after working as a sports producer for 16 years, I know A LOT of people and I have a ton of connections!) However, after Ron's terrible attitude and lack of customer service, you can bet I WON'T be recommending Adobe Graham Inn!!! It's a shame because I really did love the rooms and the innkeeper!
Sylvia McDonald
