TravelalotArizona, thank you for taking the time to detail your impression of the Extended Stay America Phoenix-Scottsdale. I’m glad to hear that you’ve experienced our hotels before, but am disappointed that your most recent experience at one of our locations in Phoenix was not satisfactory. Please accept my genuine apology for that, as well as my gratitude for being able to clarify the distinctions between our different brands.

Extended Stay Hotels has five brands, and you are right that Extended Stay America and Crossland Economy Studios are two of those brands. Although most of Extended Stay America brand hotels have interior room entrances, we do have some locations, like the Extended Stay America Phoenix – Scottsdale, which have exterior room entrances. However, the rooms at our Scottsdale location do not resemble a typical Crossland Economy Studios room. Instead, the rooms at this hotel resemble a typical Extended Stay America room, come complete with full refrigerators and a larger kitchen and living area, as well as queen, king, and double bed room options.

I am also sorry that the reception area did not meet our everyday quality standards. Providing guests with clean, comfortable, as well as affordable accommodations is our goal, which is why the appearance of our lobbies is important to me. I have brought your comments to the attention of our staff and we will redouble our efforts in this area.

Finally, let me also apologize that we were unable to check you in early. Although we do make an effort to accommodate special requests, it is, unfortunately, not always possible to allow an early check in. Please understand that we have chosen a check-in time that allows us to completely prepare each room prior to making it available to our guests.

I do hope that the next time you are in the Phoenix area, you will take a tour of one of our rooms at the Extended Stay America Phoenix-Scottsdale, and see if it meets your expectations. It would certainly be our pleasure to have you as our guest here or at any of our other Extended Stay Hotels location.