We just returned from a week at the Scottsdale Camelback Resort. Unfortunately it was not our favorite vacation. Six of seven nights were sleepless in Scottsdale -- due to very loud road noise outside our bedroom window.
We arrived well ahead of the 4:00 check in with a reservation for a 2 bedroom unit. They were unable to accommodate ALL of our requests.
--We asked for a room that was close to the pool due to some physical limitations:
--Asked for a room without the 4-lane road outside the bedroom window:
--Asked for a room with either morning or afternoon soon.
They assured us we would get some sun. However, lots of trees blocked what little sun we got. And with the 4-lane road outside the patio, even if we did get sun, we could not enjoy it because of the road noise.
The patio was about 6-8 feet deep plus the length of the room, however, it had that cheap indoor/outdoor green carpet totally covering all but a couple areas with a 5 foot high stone wall. It was very vanilla and boring, not to mention noisy and felt very claustrophobic.
Everything had a price tag on it -- wi-fi $7.95/day thru ATT; $1 per page to print our boarding passes. Not real accommodating.
I called one morning to schedule a massage. Voice mail indicated that my call was VERY important. An hour or so later, I called again and got the same message...said I was running out and left a detailed message and my cell phone. I received no call on my call, and when I returned to the room, no message. I called the front desk and was told they were very busy. The concierge called a little later and apologized profusely and again reiterated how busy they were. I politely suggested that it might be prudent to change their voice mail on Monday's to indicate they were unusually busy and to try the front desk if you did not get a phone call within reason. They agreed. However I was left with the feeling that my call was NOT very important...and someone lost the business as a result.
The 2-bedroom unit is generous. They have made an honest attempt to update the painting and it is fairly well appointed. It is an older property and the bathrooms and kitchen are in sad need of updating. The moldings and grout in the bathrooms is pretty tired. We had problems with our TV twice, and they finally came and replaced it.
They have a very interesting "green" program going in the showers that is quite confusing. It would appear they have reversed the hot and cold lines going into the unit. There are information cards hanging on the shower head, however, one small piece of information missing..that being that you have to turn your dial to cold in order to get hot! I also experienced the same with the washer....cold/cold meant hot/hot.
It is very close to old downtown Scottsdale and Fashion Mall. It had a fully equipped kitchen, dining room, living room, king bed in master with shower/jacuzzi tub and sinks. Second bathroom, laundry, and second bedroom with twin beds.
Food...not so great....go out and find a restaurant unless you want something convenient.
- Scottsdale Camelback Hotel
