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Hilton Garden Inn Scottsdale North/Perimeter Center – reviews, photos

3.0 of 5
8550 East Princess Drive, Scottsdale, AZ 85255
Hotel amenities
Hilton Garden Inn Scottsdale North/Perimeter Center
Hilton Garden Inn Scottsdale North/Perimeter Center
Hilton Garden Inn Scottsdale North/Perimeter Center
Hilton Garden Inn Scottsdale North/Perimeter Center
Hilton Garden Inn Scottsdale North/Perimeter Center
Hilton Garden Inn Scottsdale North/Perimeter Center
Ranked #52 of 78 hotels in Scottsdale
4.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    15
    12
    9
    1
    0
Date Rating
Kansas City, MO
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Not the same”
3 of 5 stars Reviewed 28 January 2011
1
person found this review helpful

I have been staying at this location for probably 6 years. The lobby and pool area are very nice and they have a great breakfast. But the rooms...the floors are filthy, the beds and linens are old and worn. The airconditioners are loud and vibrate to the point you can't sleep. One of my colleagues pulled back the sheets to find that they had not been changed from the previous guest. Another could'nt use the coffee pot due to filth. There are no mattress pads on the beds, just the sheet directly on the mattress. The televisions are old and out of date. The top 1/4 of my picture tube was not working in room 209. However, the staff is great. Thanks Glenn!!

  • Stayed January 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Matt-MSM about Hilton Garden Inn Scottsdale North/Perimeter Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dehn Blunt, General Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review
30 January 2011
Dear Matt-MSM:

Thank you for taking the time to post a review of your recent stay at our hotel. I am very pleased to hear that you have been a loyal guest for the past several years, and I am very sorry to hear of the issues that you and your colleagues have experienced with recent stays. I certainly agree that our hotel is showing signs of its age. Despite our best efforts to maintain our property in a like-new manner, some stains cannot be removed and certain aspects of the physical building are worn and in need of replacement. The good news is that beginning in July, our hotel will undergo a complete renovation. All carpets and wallpaper will be replaced, walls repainted, new fitness center and TVs among other things. By September of this year, the hotel will be completely refreshed and good as new. I apologize that we didn't have this renovation complete prior to the signs of our age becoming so apparent.

As for the issues that you mention your colleagues have experienced, I can assure you that we have programs and procedures in place that are designed to ensure the cleanliness of our rooms. As you can imagine, this is one of our highest priorities. I also admit that we are human and we do make mistakes from time to time. If this was the case with the issues you mention you certainly have my deepest apologies. Our hotel offers a 100% Satisfaction Guarantee. I encourage you and your colleagues to contact me personally to discuss these issues.

Matt, please accept my personal apologies for the problems you and your colleagues have experienced. I truly appreciate your long-standing loyalty and I hope we can continue to count on you for your business. I can promise you that you will be more than satisfied with the results of our remodel.

Please do not hesitate to contact me personally if I can be of further assistance. I would certainly appreciate the opportunity to make things right.

Dehn Blunt
General Manager
dehn.blunt@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westport, Connecticut
1 review
“All the amenities plus of a mid-range hotel”
4 of 5 stars Reviewed 2 December 2010

Clean Rooms... All utilities operational and working properly... easy access to 101 loop... front desk personnel were polite and most willing to help towards responding to questions and/or offering suggestions regarding the area.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WMAJ about Hilton Garden Inn Scottsdale North/Perimeter Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
1 helpful vote 1 helpful vote
“I am extremely impressed!”
5 of 5 stars Reviewed 20 September 2010
1
person found this review helpful

I am actually still here at the Hilton Garden Inn on Princess Drive in Scottsdale, AZ and have one more night to go on my 2 night stay. This being my first time in Arizona and my third time staying at a Hilton Garden Inn, I am very impressed! (FYI, I would consider myself to be pretty picky when it comes to hotel stays) The outside of the Inn is very well maintained and landscaped and the staff is super friendly. It was an easy check-in and when I asked for a recommendation on a place to eat, she gave us a typed up list of places in the area and told me which restaurant she recommended. Our room is extremely clean, and housekeeping gladly gave us the extra towels and shampoo we requested. Last night we ordered from the American Grill restaurant in the hotel and the waiter had a great personality and was very helpful. The pool is 5 star resort quality and I look forward to utilizing it again today, while my Man-friend is at his meetings :D As far as the "dirty" carpets- come on, people walk on them and they just have general day to day wear. Also, we have room 229 (and are non smokers) and there are no traces of cigarette smoke at all. My only small "complaint," if you will, is the bed is a tad firm for my liking, but thats just my personal opinion. Ok, so the moral of the story is: stay at this location, you won't be disappointed!

  • Stayed September 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ANugent086 about Hilton Garden Inn Scottsdale North/Perimeter Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Mary, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“clean room, but a bit small”
4 of 5 stars Reviewed 3 August 2010
1
person found this review helpful

rooms were clean, but we felt a bit cramped in there with 3 of us. Breakfast was good!

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask familyfun712 about Hilton Garden Inn Scottsdale North/Perimeter Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Recommended”
4 of 5 stars Reviewed 16 June 2010
2
people found this review helpful

I probably stay at 10-15 different Hilton Gardens every year - and while I generally find them to be well-managed and consistently a good value, this one is a cut above the normal Hilton Garden. Hotel is nicely designed - rooms are good. Exercise room is excellent - new, high quality equipment. Every staff member I met - including the cleaning staff - were more than pleasant - they were practically effervescent.

Only negative is that they have installed a new energy saving thermostat in the rooms that has a motion sensor. In understand and appreciate the need for conserving energy - but the system assumes that if you are in the room you are moving consistently enough to keep the air conditioner running to maintain a comfortable temperature. A logical assumption when one is awake - but when you go to sleep - you don't move enough for the system to realize you are in the room - or at least I don't. So the thermostat turns off the air conditioner. Twice during the night I woke up hot and covered in sweat... I had to sit up, turn on the lights, and wave my arms around to get the thermostat to recognize that I was there so that they air conditioner would run... very annoying. I assume there is probably a way to fix this - but I wasn't in the mood to inquire at 3am... Don't know if others have this problem - or if this was a malfunctioning unit in my room, but just a word of caution...

  • Stayed June 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hilton Garden Inn Scottsdale North/Perimeter Center

  • Hilton Garden Inn Scottsdale
  • Hilton Scottsdale
  • Scottsdale Hilton
Address: 8550 East Princess Drive, Scottsdale, AZ 85255
Price range (per night):* INR4,291 - 11,480

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