Great expierience, great staff, had a wonderful stay here, bar is a great relaxing place to mingle.

Our room was fantastic. However, AFTER paying $15 daily for wireless service for our IPad and IPhone we could not connect. After numerous calls; were finally told that they have connection problems with Apple products. This is unbelievable for a Four Seasons resort which has many business customers. Also, shower was either scalding hot or cold. Come on. For these prices it should not happen.

Stay at the kiva suite with bed and breakfast package. We first were impressed with front desk check in and surprised with little welcome drinks and snacks in room for our anniversary. The room service at night turned us off though. I had Tequila-lime marinate chicken breast sandwich . I was expecting a real chicken breast but it turned out to be an old lunch meat. I couldn't eat it after the first bite. It didn't test good but it tasted like old sandwich from the fridge. It was cold. I was afraid of getting sick so I didn't eat it. Well the next morning another dissappontment from breakfast room service. I called to ask about what included in continental breakfast before ordering but when the bill came it was not the same as what I was told. The fresh food was extra. The room service detail was not very clear on pricing. In addition the allowance for the package is kind of ambiguous of what $66 really mean? Food only or food with service charges, etc. We were too embarrass to ask. We never have to deal with this kind of deal before with the high end resort. It should be all inclusive for two breakfasts providing that we pay almost $1200/night. We decided to stay away from breakfast room service and ate at the restaurant instead since food in the restaurant seems to be fresher. Overall the food here is not up to par like other four seasons. We decided to stay away from the real expensive dinner meal and drive out every night to eat at local restaurants. It is a pain but at least we had enjoyable meals elsewhere. It defeated a purpose of relaxing away from crowd . Today we think we will give room service another chance for lunch since we haven't tried. Here came a salad with old wrinkle green that has been oxidized and dried in the fridge for quite sometimes. The fish taco shells have an old greasy fried odor. That is it for me. I called the room service supervisor to let him know, there is a problem. He responded well and took care of the taco for us. We thank for his response. It seems the most disappointment for us is food since it is sooooo expensive for what we get here. We don'mind paying if it is good and satisfactory. There is an unfortunate issue that we experienced here during our stay, the toilet in our suite didn't frushed properly. We saw the soap wrapper in the toilet bowl when we came back from a walk after the house keeper left. We report to the engineering department to come and took care of it. Well, other than what being said the property is nice but the room service quality of food issue may need to be revisited otherwise we will think twice before considering coming back here again.

Loved this hotel. Great Casita room, no need to upgrade unless you are into outside hot tubs. Clean with all amenities. No one has mentioned the guest laundry. Free DIY laundry, fantastic if you have been travelling for a while. Enjoy a cocktail on the stunning terrace. Altogether a relaxing and luxurious few days.