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Comfort Inn at Ponderosa Pines – reviews, photos

2.0 of 5
1290 White Spar Rd., Prescott, AZ 86303-7230
Hotel amenities
Comfort Inn at Ponderosa Pines
Comfort Inn at Ponderosa Pines
Comfort Inn at Ponderosa Pines
Comfort Inn at Ponderosa Pines
Comfort Inn at Ponderosa Pines
Comfort Inn at Ponderosa Pines
Ranked #17 of 24 hotels in Prescott
3.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    4
    12
    9
    3
    6
Date Rating
Gilbert, Arizona
1 review
1 helpful vote 1 helpful vote
“Stay somewhere else”
2 of 5 stars Reviewed 30 October 2011
1
person found this review helpful

When making the reservation I was forgotten on hold by the owner (first red flag)
The room smelled bad and it is not a smoke free property so people were smoking and drinking outside our room late into the night on the upper level. When we were leaving in the morning a stray dog was located and the owner made one of the staff take it across the busy street and let it go! That was this poor kids instructions from the boss! My daughter and I watched in horror as this dog cheated death twice. The owner of the dog arrived 5min later. Also my wife forgot her phone charger and we asked if they could just mail it in a usps flat rate box to us ($5.00) the nice guy (Ron) said the owner would not allow it and UPS must pick it up...$20+ later we had our charger. I will tell everyone I know for the rest of my life to avoid this place, guy has no business running a hospitality business.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside, California
1 review
1 helpful vote 1 helpful vote
“If you are looking for Bang for your Buck this is the place to stay.”
4 of 5 stars Reviewed 4 August 2011
1
person found this review helpful

We (all) were very pleased with the hotel, staff and location. which was very peaceful/quiet. We were able to walk through the pines directly on the side and behind the hotel, a very relaxing (1hr) stroll. Our room location was great, we had the biggest room available 2 Queens and a sleeper-sofa. Our party consisted of 2 adults, 4 teen girls, 1 dog and we still had room to spare. I would recommend to anyone and would definitely go back. You are just a little over a mile from the Square. There are several nice restaurants near by, one directly across the street and one just past the Inn which offers specials for Inn guests; if you aren't offered the info/coupon then be sure to ask about it. Our room had a kitchenette of sorts (2 burner stove top & small micro) dishes, glassware, & tableware will serve 4 - 6 but utensils & cookware are non-existent (1 one quart pot). If you are staying long enough to make it worth your while there is a Dollar-Tree & Super Wal-Mart for purchasing anything you would need. We made do with fresh veggies, fruit and frozen dinners. Our kitchen was not as nice as the one pictured but it saved us a lot of money, this is not really a complaint just a caveat. My only negative comment is about the sleeper-sofa. The sofa was very comfortable but the sleeper was just the opposite. Not only does the mattress NEED to be replaced but the supporting springs were broken and "mickey-mouse wired". If you have children they will probably do just fine but not recommended for teens or adults. The hot tub is no hot tub it is a large HOT mini-pool (1-3 feet). You won't swim but you can relax all the stress away day or night. The owner is a great host and will take all the time you need to let you know you are important to him. I would go back and even sleep on the very un-comfy sofa bed without even checking other hotels in the area, if I could have the same room. Breakfast was free and there was always plenty for everyone (we stayed 5 days). Fresh fruit, tasty pastry/bagels and more. There is an Arizona room & an outdoor patio for dining. Coffee and various teas are served 24/7.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendale, Arizona
1 review
2 helpful votes 2 helpful votes
“Bad customer service”
1 of 5 stars Reviewed 2 August 2011
2
people found this review helpful

My husband and I have stayed her a couple of times and it was not bad. I called and make a reservation for another visit. About 20-30min later I ran across another motel that was closer to where his business was downtown and it was cheaper. We decided that, although we liked Comfort Inn, we would give this other place a try. I called back to cancel my reservation and spoke w/ David, the same man who took my reservation. He was so COMPLETELY rude and unprofessional on the phone. He asked why i would be cancelling my reservation after makining it 20 min ago. Instead of lying, I explained we found another place we wanted to try. He proceded to tell me, "you should make your calls first before making a reservation because you just wasted my time" (as if he's doing a ton at 9:30pm). I understand his frustration...but is that how to treat customers? I was shocked and said maybe I won't call back again and he said, "please don't". How is that suppose to be for business!! We would have stayed there again but not now. And we will be sure to tell our friends that have also stayed there several times to try someplace else. The manager will be getting a call.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Service
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Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Nice Hotel Friendly Staff”
4 of 5 stars Reviewed 19 July 2011

This is an older hotel but has been kept up reasonably well. Of course this is not a 5 start hotel and the rooms are a bit dated but are clean. The hot tub was very pleasent especially in the evenings. The location is a bit on the out skirts of town but only a couple minute drive to the main downtown area. I actually preferred the location as it was nice and quite. The breakfast was a nice surprise and included eggs, sausage, fresh made waffles, fruit, several juices, coffee, assorted danishes and toasts, yogurt and oatmeal. The staff was freindly and the only minor problem we had with the shower not working correctly was fixed promptly.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask aray213 about Comfort Inn at Ponderosa Pines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Ok Stay”
3 of 5 stars Reviewed 18 July 2011

We selected this hotel because the rate was cheap and we really just needed someplace to sleep for the night. The room is okay, you can tell its an older hotel not updated. They have a "spa" but its just a jaccquzi, a little disapointing we wanted to go into a pool. They have a nice breakfast set up and the rooms were somewhat quiet. When we checked out they had the wrong name under our room number but quickly got it straightened out......

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Comfort Inn at Ponderosa Pines

  • Comfort Inn Prescott
  • Comfort Inn Ponderosa Pines
  • Prescott Comfort Inn
Address: 1290 White Spar Rd., Prescott, AZ 86303-7230
Price range (per night):* INR3,734 - 5,907

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