I stayed from 10/23-10/29. This was a hotel I recieved with by bidding though priceline.com, and really wasnt sure what to expect when I arrived. Although the hotel website says that check in is at 3pm, I arrived early into phoenix (9 am) and was at the hotel by 10am thinking I would have 5 hours to burn before I could check in, but there was no problems, questions, extra charges or nothing and they put me in early!!
so far, so good right? Well....
Upon arriving in my room, there was something not right. Handle on one of the kitchen cabnits was broken. Bathroom counter was not clean. One of the bedsheets had ciggerate burns and hair on it, and to top it all off, when I went to make coffee, old grounds were never removed and moldy!! YUCK!!!!
I called up the hotel manager (Damen) and he came up to the room and checked it all out and he even agreed that is was not cleaned and unnaceptable. He promptly moved me to another room (which was very clean) and gave me a voucher for a free night at any ESA location.
After being moved to another room, all was well. But honestly, dont expect high quality from this hotel. The bed is not the most comfortable, TV is kinda small and the view out your window isnt really that good, and housekeeping does not come unless you request them, and there is a fee ($5-10, i believer) ....but the one thing this hotel has going for them is location. They are very close (less then 5 min) away from the I-10, which takes you anywhere you need to get to in the phoenix area. They have the kitchen, which has cups, pots, pans, silverware, plates, toaster, microwave, fridge etc etc etc which was nice to have being there for a week. Had more then one desk/table in my room, and plenty of lights. The staff was very nice and friendly, no problems with them whatsoever. I paid $5 to have wireless internet for the week.
Movie theather, stores, shopping, bars, restraunts all a 5 min drive from this hotel, and the area really isnt that bad.....didnt see shady people hanging around in the parking lot or have any problems with noise or even worried about my car one bit, the area is fine.
All-in-all, I was happy with what I got for the amount I paid. Dont expect a luxury hotel. My advice would be to check out your room first when you arrive to make sure its clean BEFORE you unpack all your stuff! I woud prob stay here again.
- Extended Stay America Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix
