I stayed here for one week in Nov. 2010 while in town for a NASCAR race. I was very impressed with the front desk staff. Late check in went smoothly, & all staff that I had contact with were very polite & eager to please. The room carpet was a little worn, & the kitchen facilities are minimal, but everything worked well. The bed was great, as was the shower. Some of the neighbors were a little noisy, but not bad enough to complain to management about. The location was great for me....one block off the interstate 10 with good access, but no traffic noise at all. It is about 15 minutes to the airport/rental car return.
I booked online with the hotel about 2 months in advance, & got a great price of $154+tax for the week. Hi speed wireless internet was an additonal $5 for the week. Can't beat that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 December 2010
I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Phoenix - West. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC