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Crossland Economy Studios Phoenix – reviews, photos

2.0 of 5
4861 West Mc Dowell Road, Phoenix, AZ 85035
Hotel amenities
Crossland Economy Studios Phoenix
Crossland Economy Studios Phoenix
Crossland Economy Studios Phoenix
Crossland Economy Studios Phoenix
Crossland Economy Studios Phoenix
Crossland Economy Studios Phoenix
Ranked #130 of 177 hotels in Phoenix
3.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
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    5
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Date Rating
Red Deer, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
“Nothing fancy, but very good value for the budget traveller”
4 of 5 stars Reviewed 17 November 2010
1
person found this review helpful

I stayed here for one week in Nov. 2010 while in town for a NASCAR race. I was very impressed with the front desk staff. Late check in went smoothly, & all staff that I had contact with were very polite & eager to please. The room carpet was a little worn, & the kitchen facilities are minimal, but everything worked well. The bed was great, as was the shower. Some of the neighbors were a little noisy, but not bad enough to complain to management about. The location was great for me....one block off the interstate 10 with good access, but no traffic noise at all. It is about 15 minutes to the airport/rental car return.

I booked online with the hotel about 2 months in advance, & got a great price of $154+tax for the week. Hi speed wireless internet was an additonal $5 for the week. Can't beat that.

  • Stayed November 2010, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Crossland Economy Studios Phoenix, responded to this review
5 December 2010
I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Phoenix - West. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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Morro Bay, California
Top Contributor
94 reviews 94 reviews
Reviews in 40 cities Reviews in 40 cities
19 helpful votes 19 helpful votes
“Fair for the money”
3 of 5 stars Reviewed 8 November 2010

Reserved online, room not ready 2.5 hours after posted check-in time, and waited almost 1 hour for it. Staff clueless, no follow thru. Room OK, large wet spot on carpet near wood floor made for a great fall hazard. Room next to office; could hear all conversations & every loud door slam. Had to fix toilet myself twice during time when office was not open. Many other hotels nearby with similar prices.

  • Stayed November 2010, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Crossland Economy Studios Phoenix, responded to this review
14 November 2010
Thank you for taking the time to review your recent stay at Crossland Phoenix - West. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Convenient and affordable and very comfortable”
5 of 5 stars Reviewed 28 May 2010

Only a long city block off I-10 at 51st. Hint--avoid Phoenix traffic and take Riggs Rd. exit from I-10--it will become 51st St. A great way to avoid 7 lanes of racing or stuck traffic, depending on the accident factor and time of day.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Crossland Economy Studios Phoenix, responded to this review
4 June 2010
It was very kind of you to for take the time to publish such a positive review of your stay at the Crossland Phoenix - West. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Salt Lake, UT
Senior Contributor
49 reviews 49 reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“You get what you pay for”
2 of 5 stars Reviewed 16 March 2010

The purpose of us staying at Crossland Studios was not to enjoy 5-star luxury :: we definitely didn't.

The location of the hotel is OK. It is along a fairly quiet street, a little dimly lit and not near any other major businesses. The outside of the hotel is racy. There were a lot of shady people hanging around in the parking lot both nights that we stayed at the hotel - made my wife a little uneasy.

The actual room is just fine. It is quaint, yet accomodating (if you're just looking for a place to sleep and nothing more). It is not a big room. Everything worked just fine and it was pretty clean. The bed was NOT comfortable and the walls are paper thin. We listened to conversations and heard TVs in adjacent rooms throughout the night.

Our second night we requested a hide-a-way bed or something soft for a friend to sleep on :: they don't carry anything of the kind. They brought us an extra comforter and we made it work. I didn't expect anything special and we didn't get anything special. It was a TOTAL of $40/night and that was in our budget for this trip.

Even if we're on a budget for the next trip :: we will not stay at Crossland Studios. We'll probably fork out a little more and get some better sleep.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan Larson, Manager at Crossland Economy Studios Phoenix, responded to this review
29 March 2010
Thank you for taking the time to review your recent stay at Crossland Phoenix - West. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

We know that you have several lodging options, which is why it is so important to us that we provide you with a clean, comfortable room at an affordable price. We recognize that if our guests can't get a good night's sleep, they won't return, so we've chosen bedding that we hope best suits their needs. I do take seriously your concern, and promise that we will continue to look for ways to make sure every guest is as comfortable as possible when staying with us.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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5 of 5 stars Reviewed 12 May 2009

The Crossland provided an exceptionally clean and modern atmosphere to stay in with easy access to the freeway and plenty of dining, convenience stores, gas and shopping within a few blocks of the hotel. Even in rush hour traffic it was less than 20 minutes to the airport. The Crossland provides everything the business traveler needs without making you dig deep in your companies pockets to pay.

  • Stayed April 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crossland Economy Studios Phoenix

  • Extended Stay America Phoenix
Address: 4861 West Mc Dowell Road, Phoenix, AZ 85035
Price range (per night):* INR2,396 - 2,898

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